Arbor Woods Health and Rehab
Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
Arbor Woods is frequently praised for its clean environment and engaging activity programs, which can significantly improve resident quality of life. However, because there are reports of staff being unresponsive or dismissive, we recommend visiting at different times of the day to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
28 reviews on Google“Arbor Woods Health and Rehab receives high praise for its friendly, welcoming staff and clean environment, particularly in recent years. While many families report positive experiences with staff attentiveness and resident care, there are isolated but serious reports of staff being dismissive or unresponsive to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained facility
- Engaging activities and exercise programs
- Compassionate end-of-life care
Concerns
- Staff responsiveness and dismissive attitude toward residents and family (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a 3-star health inspection rating, what specific improvements or changes have you implemented recently to address the findings from your last survey?
- 2I noticed your staffing rating is quite strong at 4 stars; how do you ensure that this consistent staffing level translates into prompt and attentive responses to resident needs throughout the day?
- 3Some families have mentioned that communication can occasionally feel rushed; what is your process for ensuring that family members feel heard and kept in the loop regarding their loved one's care?
- 4Your activity program is highly praised in reviews—could you walk me through a typical week of exercise and social engagement for a new resident?
- 5Given the facility's 85-resident capacity, how do you balance maintaining a clean, well-maintained environment with the personalized attention required for high-acuity medical needs?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals, and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The word game, group exercises, and ring toss were fun for the residents and I was even allowed to participate. I was amazed at how caring and celebratory the instructors were with the residents and myself when we were completing the puzzles and when/while exercising.”
“Arborwoods did an excellent job of taking care of my daddy. Up until his last breath they did everything possible for him and he had such a great experience with them.”
“Constantly have my grandmother calling me in tears cause the staff either ignores or refuses to help her. I called up to see what was going on and the nurse was snappy with me and hung up before I could finnish what I was saying.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arbor Woods has a mixed record with 9 deficiencies across 3 surveys, all corrected by the facility. Most issues involved fire safety systems (sprinklers, fire-resistant construction, emergency exits), with additional problems in infection control, food safety, and building systems. The deficiencies appear scattered across different surveys rather than showing persistent patterns, and no complaints were filed by families, suggesting isolated operational issues rather than ongoing care concerns.
May 5, 2022Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 25, 2019Routine4
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 21, 2018Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Arbor Woods Health and Rehab
for profit
Chain Affiliation
Traylor Porter Healthcare
5 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 5
Ownership & Management
Owners
Cassis Management, LLC
Owner · Organization
Traylor, Jonathan
Owner (parent company)
Traylor, Tammy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit traylorporterhealthcare.com
Medicare data downloads
Original nursing home datasets
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