Arbor Springs Health and Rehab Center, Ltd
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (52%)
Below average in AL · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record · Very few deficiencies
What this means for your family
This facility has a strong reputation for physical and occupational therapy, making it a potential option for short-term rehab. However, families should be cautious regarding basic daily care and nursing responsiveness; we strongly recommend visiting during off-hours or weekends to observe staffing levels and responsiveness firsthand.
Google Reviews
Google Reviews
28 reviews on Google“Arbor Springs Health and Rehab Center receives polarized feedback, with some families praising the effectiveness of the physical therapy team and professional staff, while others report significant lapses in basic care and communication. Recent reviews highlight a decline in service quality, specifically regarding staff responsiveness and the consistency of nursing care. Families should be aware that while some departments are highly regarded, the facility's performance appears to fluctuate significantly based on the specific staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Professional and kind office staff
- Clean and well-maintained facility environment
Concerns
- Inconsistent nursing care and dismissive staff attitudes (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Inadequate staffing or care quality during weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy are highlighted as strengths here, how are those programs integrated into a resident's daily routine?
- 2We understand that communication is vital; what is the best way for family members to reach the nursing team, especially when we have urgent questions?
- 3How do you ensure consistent care quality and staff presence during the weekends compared to the standard weekday schedule?
- 4With the current staffing levels, how does the team ensure that residents receive timely responses to their needs throughout the day and night?
- 5What protocols are in place to ensure that family members are kept informed about changes in a resident's health or medical status?
- 6Can you walk us through the daily activities available to residents to ensure they remain socially engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My 90 year old father was admitted here... they did an excellent job with rehab / physics therapy, and successfully getting his blood sugar in a healthy range.”
“During my stay there I encountered some of the kindest people, and also a few of the coldest. The CNA staff was mostly great. The physical therapy department was great. A couple of nurses were very nice and a couple very dismissive and unkind.”
“The nurses have been cold, rude and indifferent to her when she asks for any assistance or even ice water for her relative. Doctors say that people go there to receive full time care. It seems like it has been very difficult to get even the basic care!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 17 deficiencies across three surveys with no complaint-triggered issues, suggesting families haven't filed federal reports about care problems. The most recurring issues involve fire safety systems, infection control, and food handling. All deficiencies have been corrected by the facility, though infection control and food safety problems reappeared in later surveys, indicating some challenges with maintaining consistent standards in these areas.
Feb 24, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Jun 6, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jun 21, 2018Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Arbor Springs Health and Rehab Center, Ltd
for profit
Chain Affiliation
Traylor Porter Healthcare
5 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 5
Ownership & Management
Owners
Porter, Howard
Owner
Traylor, Jonathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit traylorporterhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.