Arbor Rehabilitation & Nursing Center
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehabilitation services. Still worth an in-person visit.
based on 116 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation, with many families praising the skill of the therapy team and the kindness of specific CNAs. However, you must be proactive in communicating with the nursing staff, as several families have reported being left uninformed about critical medical changes or experiencing slow responses during night shifts.
Google Reviews
Google Reviews
116 reviews on Google“Families seeking rehabilitation will find a highly praised physical therapy team and several standout nursing staff members who provide compassionate care. However, there are significant, recurring reports of poor communication regarding medical changes, inconsistent responsiveness from night-shift staff, and concerns regarding food quality and nutritional adequacy.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation services
- Compassionate and dedicated CNAs and nurses
- Clean and well-maintained facility environment
- Professional and welcoming admissions and administrative staff
Concerns
- Inconsistent responsiveness from night-shift staff (mentioned by 2 reviewers)
- Poor food quality and nutritional concerns (mentioned by 3 reviewers)
- Lack of communication regarding patient medical status/changes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members by name. For negative reviews, they use a consistent professional template that acknowledges the concern and provides a direct phone number for resolution.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; how do you tailor those programs to meet an individual's specific recovery goals?
- 2How does the nursing team ensure that family members are kept updated on any changes in a resident's medical status or daily health?
- 3What steps are being taken to ensure consistent, high-quality care and responsiveness from the nursing staff during the overnight hours?
- 4Could you tell us more about the dining experience and how you ensure meals are both nutritious and enjoyable for the residents?
- 5How do you ensure that the high standards of cleanliness and maintenance seen in your facility are maintained throughout all resident rooms?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I want to say what a great job my CNA AMBER has done for me while at Arbor. She is extremely positive, has a great personality and is is very professional.”
“The nurses, staff, and even the janitorial persons have treated me with kindness and respect. I hope I never need to stay in a Rehabilitation care home again, but if I do, this is the place I would like to be at!”
“My dad was there early last year everyone was wonderful! He fell broke his pelvis in November had emergency surgery had to send him back! What a HORRIBLE experience! On December 19th he was sent to hospital at 2 AM NO ONE CALLED ME UNTIL 7:15 AM”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 17 federal violations, with one recent protection from abuse deficiency still lacking a correction plan. The facility shows recurring problems with resident rights and dignity, care planning, and medication management across surveys spanning 2019-2025. While most violations appear corrected, the pattern of repeated issues in core care areas and ongoing family concerns suggests persistent quality problems that warrant careful consideration during any visit.
Jan 9, 2026Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Help the resident make transportation arrangements to and from radiology services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 9, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 26, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 18, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 15, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Arbor Rehabilitation & Nursing Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 2.8/5 · Rank 19 of 24
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit arbornursingcenter.com
Medicare data downloads
Original nursing home datasets
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