Arbor Lake Skilled Nursing & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 19 Google reviews

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What this means for your family
The daytime care team is widely praised for being exceptionally kind and making residents feel like family. If you choose this facility, you should closely monitor care during the overnight hours, as there are specific reports of night staff being unresponsive to requests for help.
Google Reviews
Google Reviews
19 reviews on Google“Families can expect a highly compassionate daytime staff that often forms deep emotional bonds with residents. However, there are significant reports of poor service and neglectful attitudes from the night shift staff.”
Quality Themes
Tap a score for detailsStrengths
- Kind and caring daytime staff
- Peaceful and relaxing atmosphere
- Strong emotional connection with caregivers
Concerns
- Unresponsive or dismissive night shift staff
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the kindness and emotional connection the daytime caregivers have with residents; how do you ensure that same level of warmth and attentiveness is maintained throughout the entire 24-hour cycle?
- 2Since we want to ensure our loved one is always well-supported, what specific protocols are in place for medical emergencies or urgent care needs during the overnight hours?
- 3What steps has the facility taken recently to address the recent state inspections and work toward improving the overall care and staffing levels?
- 4We are looking for a peaceful environment for our family member; could you describe what a typical day of activities and social engagement looks like here?
- 5It is great to see that the management team engages with the community online; how does the leadership team stay involved in the day-to-day care and resident satisfaction?
- 6How do you approach communication with families if there are any changes in a resident's health or if a specific concern arises during a shift change?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been very kind and helpful. Some have almost become family.”
“The night crews, nursing, aides...are not happy people. Asking for help; they make you feel like you're an inconvenience. So from about 10 pm on, you're on your own.”
“A very peaceful and relaxing atmosphere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arbor Lake has accumulated 25 deficiencies across four surveys, including three complaint-triggered incidents where families reported concerns about resident assessment, pain management, and laboratory services. The facility shows recurring problems with medication management, nursing staff competency, and pharmacy oversight, with these issues persisting across multiple inspections from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during any visit.
Oct 1, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 31, 2024Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 15, 2023Routine4
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jun 7, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Arbor Lake Skilled Nursing & Rehabilitation
for profit
Chain Affiliation
Paramount Healthcare Consultants
14 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 14
Ownership & Management
Owners
Joe Kenneth Newton Jr. Qsst Trust
Owner · Organization
Kelly Delane Newton Zimmerer Qsst Trust
Owner · Organization
Kristi Lynn Newton Owens Qsst Trust
Owner · Organization
Dupree, Doris
Owner
Myrick, Fred
Owner
Newton, Linda
Owner
Redd, Sharon
Owner
Smith, Dawne
Owner
Vidrine, Teresa
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit arborlakerehab.com
Medicare data downloads
Original nursing home datasets
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