A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 19 Google reviews

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Arbor Lake Skilled Nursing & Rehabilitation has a middle-range Medicare overall rating. Strengths include kind and caring daytime staff. Some reviewers note concerns about unresponsive or dismissive night shift staff. Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families can expect a highly compassionate daytime staff that often forms deep emotional bonds with residents. However, there are significant reports of poor service and neglectful attitudes from the night shift staff.
Quality Themes
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Distribution · 21 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff has been very kind and helpful. Some have almost become family.”
“The night crews, nursing, aides...are not happy people. Asking for help; they make you feel like you're an inconvenience. So from about 10 pm on, you're on your own.”
“A very peaceful and relaxing atmosphere.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
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2
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Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Arbor Lake has accumulated 25 deficiencies across four surveys, including three complaint-triggered incidents where families reported concerns about resident assessment, pain management, and laboratory services. The facility shows recurring problems with medication management, nursing staff competency, and pharmacy oversight, with these issues persisting across multiple inspections from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during any visit.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Arbor Lake Skilled Nursing & Rehabilitation
for profit
Paramount Healthcare Consultants
14 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 14
Owners
Joe Kenneth Newton Jr. Qsst Trust
Owner · Organization
Kelly Delane Newton Zimmerer Qsst Trust
Owner · Organization
Kristi Lynn Newton Owens Qsst Trust
Owner · Organization
Dupree, Doris
Owner
Myrick, Fred
Owner
Newton, Linda
Owner
Redd, Sharon
Owner
Smith, Dawne
Owner
Vidrine, Teresa
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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19 reviews from families & visitors
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