Arbor House of Marble Falls
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
While the facility has a long history of providing wonderful, loving care and beautiful accommodations, recent reviews from 2023-2025 contain very serious allegations regarding neglect and staff ethics. If you consider this facility, you must perform your own rigorous on-site inspections and ask specifically about recent changes in nursing staff and hygiene protocols.
Google Reviews
Google Reviews
22 reviews analyzed“Arbor House of Marble Falls is highly regarded by many long-term families for its beautiful, modern cottages and a staff that provides compassionate, family-like care for memory care residents. However, recent reviews have raised alarming allegations regarding hygiene standards, neglect, and ethical concerns among nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Modern, well-maintained, and spacious cottage apartments
- Beautiful, clean, and peaceful residential environment
- Comprehensive care ranging from independent living to full memory care
Concerns
- Severe neglect and hygiene issues regarding resident care
- Allegations of unethical nursing practices
- Unprofessionalism when requesting assistance
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized, warm, and empathetic responses to 5-star reviews, often using the reviewer's name and referencing specific family members. For lower-rated reviews, the owner uses a consistent, proactive template that provides direct contact information to resolve issues.
Questions for Your Tour
- 1The cottage apartments look so spacious and modern; how do you ensure the transition from independent living to full memory care feels seamless for a resident?
- 2I noticed the staff is very engaged in the reviews; could you tell me more about how you train your team to maintain that high level of attentive care?
- 3With the beautiful, peaceful environment here, what kind of daily activities or social outings do you organize to keep residents engaged with the community?
- 4How does the nursing team manage hygiene and personal care routines to ensure every resident feels comfortable and well-attended to throughout the day?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
- 6Since you offer a range of care levels, how do you communicate with families if we notice a resident's needs are changing or if we have a specific request for assistance?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers and management of the Memory Care Unit at Arbor House are the best. They treat my wife like she is their grandmother.”
“The cottage apartments are very well built, modern and roomy. The apartments as well as the landscaping are very well maintained.”
“He was sitting in in wheelchair in a filthy shirt and only his underwear. Today I found feces in his wastebasket with exam gloves so had to be left there by a staff member”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Arbor House of Marble Falls has no current enforcement actions on record. Past inspections have identified issues regarding food handling procedures and lighting standards, both of which were documented as corrected by the facility.
Jun 13, 2022Routine
Health Code (1 violations)
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
Jun 18, 2019Routine
Life Safety Code (1 violations)
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Marble Falls TX Arbor House Lp
for profit
RHONDA TEDFORD
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit arborhouseliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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