Arbor Hills Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise exceptionally clean and well-maintained facility. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and high-quality rehabilitation therapy. While the staff is overwhelmingly praised, you should monitor the dietary options if your loved one has specific dietary restrictions, and verify current staffing levels during evening and weekend shifts.
Google Reviews
Google Reviews
84 reviews analyzed“Arbor Hills Rehabilitation and Healthcare Center is highly regarded by families for its exceptionally clean, fresh-smelling environment and its compassionate, professional nursing and therapy staff. While most reviews praise the facility for its welcoming atmosphere and effective rehabilitation services, a small number of older reviews raised serious concerns regarding patient safety and theft.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and well-maintained facility
- Compassionate and attentive nursing and CNA staff
- Effective physical and occupational therapy programs
- Welcoming and professional administration
Concerns
- Food variety and spice levels (mentioned by 2 reviewers)
- Staffing levels/responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and acknowledge specific details or staff members mentioned. They use an enthusiastic, warm, and community-oriented tone.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you tell us more about your housekeeping and maintenance routines?
- 2We noticed some great feedback regarding the compassion of your nursing and CNA staff, but how do you ensure they have enough support to remain responsive to residents' needs during busy shifts?
- 3What kind of variety and flavor can we expect in the daily meal plans, and is there a way to request specific seasonings or dietary adjustments?
- 4Could you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health during the night?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6It's great to see that the administration is so involved in responding to feedback; how does the leadership team use resident and family input to make improvements?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is impeccably maintained, with spacious and well lit common areas designed to foster a sense of community and relaxation.”
“The night nurse, Niecia, had his doctor's report and medications ready. She helped me get him in the van. When we returned, 3 staff members met us at the dislike door and helped him out of the van.”
“My mother-in-law, is in the memory unit and she gets excellent care from her CNA Brit'nee & Brenda. Brit'nee & Brenda are always happy and willing to help in any way she can.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
2
measures
9
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 14 federal deficiencies across three surveys, with the most recent survey in June 2024 identifying significant issues in basic care assistance, medication management, and infection control. While all deficiencies have correction dates, the facility shows concerning patterns with medication management and infection control problems recurring across multiple years, suggesting ongoing challenges in maintaining consistent standards in these critical care areas.
Jun 13, 2024Routine10
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 13, 2023Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Mar 10, 2022Routine3
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Nexion Health at Eagle Lake, INC
for profit
NA
PHYLLIS WILLIAMS
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 16 of 26
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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