Arabella of Kilgore
Families consistently rate this highly — reviewers highlight warm and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a vibrant social life and a warm, community-oriented staff. However, families should perform due diligence regarding medication administration protocols and inquire about the responsiveness of the night shift staff.
Google Reviews
Google Reviews
50 reviews analyzed“Arabella of Kilgore is highly regarded by many families for its warm, family-like atmosphere and exceptionally caring staff members like Ta and Wilda. While many praise the vibrant social activities and beautiful facility, some reviewers have raised serious concerns regarding night-shift professionalism, medication errors, and occasional staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive caregiving staff
- Engaging social activities and programs
- Beautiful and well-maintained community
- Vibrant and friendly atmosphere
Concerns
- Unprofessional behavior from night staff
- Medication and billing errors
- Staffing shortages and leadership issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members and details from the review. They maintain a warm, professional tone and use the reviewer's name whenever available.
Questions for Your Tour
- 1It’s wonderful to see how much care goes into maintaining such a beautiful community; what specific programs do you have in place to keep the social atmosphere so vibrant for the residents?
- 2Since the community is so engaged with feedback, could you walk us through your process for ensuring medication administration is always precise and error-free?
- 3With the memory care certification, how do your daily activities specifically cater to the cognitive needs and engagement of those residents?
- 4How does the care team manage resident needs and medical monitoring during the overnight hours to ensure consistent support?
- 5What is your protocol for handling unexpected medical emergencies or changes in a resident's health status after hours?
- 6How does the leadership team ensure that the warm and attentive care we see during the day remains consistent across all shifts and staff members?
Personalized based on this facility's data
Key Review Excerpts
“Arabella’s leaders *and* the day-to-day caretakers all work hard to keep residents as safe and as content as possible. Arabella of Kilgore is a major asset to our community.”
“The staff and entertainment are both equally wonderful, and it’s no wonder my grandmother loves living there so much. She was able to bring her cat with her to keep her company, which made her very happy”
“Night staff are very unprofessional. Called to have them check on a resident who called confused, unaware of her surroundings and who couldn't find staff anywhere.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Arabella of Kilgore has no current enforcement actions on record. While there were several life safety code violations identified during an inspection in January 2020 regarding fire safety and climate control, all listed issues were corrected by February 2020.
Jan 30, 2020Routine
Life Safety Code (5 violations)
The facility failed to provide and maintain heating and cooling systems in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to comply with Chapter 19 of NFPA 101.
Ownership & Operations
Who Operates This Facility
Vop Arabella Kilgore LLC
for profit
CIVITAS SENIOR HEALTHCARE, LLC
WILDA MATHIS
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit civitasseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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