Arabella Health & Wellness of Pensacola
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
While some families report positive experiences with the new management and physical therapy team, the recurring reports of neglect and slow response times are significant red flags. If you consider this facility, we strongly recommend conducting unannounced visits during evening or weekend hours to observe the quality of care firsthand.
Google Reviews
Google Reviews
17 reviews on Google“Arabella Health & Wellness of Pensacola presents a stark divide in experiences, with recent reviews praising new management and specific staff members, while others report severe neglect and unprofessional behavior. Families frequently cite concerns regarding slow response times to call lights and a lack of basic hygiene care for residents. While some visitors highlight a compassionate team, others describe a facility environment that feels dismissive and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical therapy team
- Positive impact of new management leadership
Concerns
- Neglect regarding hygiene and call light response times (mentioned by 3 reviewers)
- Unprofessional and dismissive staff attitude (mentioned by 4 reviewers)
- Poor quality of care during night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent changes in management, what specific steps are being taken to improve communication between the nursing staff and families?
- 2How does the team ensure that call lights are answered promptly and that residents' personal hygiene needs are met throughout the entire day and night?
- 3We've heard great things about your physical therapy team; how do you integrate therapy into a resident's regular daily routine?
- 4What is the protocol for handling medical emergencies during the night shift to ensure the same level of care as the daytime staff?
- 5Could you tell us more about the daily activities and social engagement opportunities available to help residents stay active and connected?
- 6How do you support your nursing staff to ensure they have the time and resources needed to provide the compassionate care your facility is known for?
Personalized based on this facility's data
Key Review Excerpts
“The Entire Staff (Doctor, Nurse Practitioner (Manny), Nurses (especially Ms.Yolanda , Celeste) and Physical Therapy Team we’re All Outstanding… They truly took the time and genuinely cared for my family member.”
“I asked the aid on 4/25/25 to help me clean up HER pt, the pt's brief was full...call light on for 25 minutes at the least.”
“Day shift, during the week, seems to be alright. Don't expect anything from the night shift but lack of caring at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 12 deficiencies across 3 surveys with no complaint-triggered violations, indicating issues were found during routine inspections rather than family reports. The most recurring problems involve infection control (cited twice), along with issues in medication management, resident rights, and building safety systems. All deficiencies have correction dates from the facility, though infection control problems persisted across multiple surveys, suggesting ongoing challenges in this critical area.
May 4, 2026Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 20, 2025Routine4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nov 30, 2023Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Arabella Health & Wellness of Pensacola
for profit
Chain Affiliation
Arabella Healthcare Management
13 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 12
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit endearcarehc.com
Medicare data downloads
Original nursing home datasets
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