Arabella Health & Wellness of Grand Bay
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 3.0)
- High staff turnover (74%)
- High RN turnover (100%)
Below average in AL · Below recommended RN staffing · Very high staff turnover · Worst in ARABELLA HEALTHCARE MANAGEMENT chain · $78,421 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While many families report excellent experiences with the activity staff and daily care, there are concerning reports regarding nighttime staffing and hygiene. We recommend scheduling a visit during evening hours to observe the environment firsthand and asking specifically about their protocols for monitoring resident health changes.
Google Reviews
Google Reviews
34 reviews on Google“Arabella Health & Wellness of Grand Bay receives overwhelmingly positive feedback regarding its staff, cleanliness, and activities, though a small subset of reviewers reports serious concerns about hygiene and medical oversight. Families frequently praise the facility's leadership and the engagement of the activity staff, while some visitors have noted significant issues with odors and untreated medical conditions. Potential families should weigh the high praise for daily operations against the critical reports regarding nighttime care and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- Engaging and creative activity programming
- Responsive and professional management
Concerns
- Poor hygiene and cleanliness issues (mentioned by 2 reviewers)
- Inadequate nighttime care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through a typical day for a resident and how you encourage participation in these programs?
- 2Given the recent focus on maintaining a clean environment, what specific protocols do you have in place to ensure high standards of hygiene throughout the living areas?
- 3Since medication management is a critical part of daily health, could you explain your process for ensuring accuracy and timely administration for residents?
- 4I understand that nighttime care is vital for peace of mind; what is the staffing structure and response protocol for residents who need assistance during the overnight hours?
- 5With a capacity of 92 residents, how does your team ensure that each individual receives personalized attention and that communication with families remains consistent?
- 6In light of your recent CMS health inspection results, what specific steps is the leadership team taking to improve clinical outcomes and address those identified areas for growth?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been here for 5 years. The staff is very friendly and welcoming. I see mom everyday at different times and mom always seems to be taken care of.”
“This place reeks of urine and feces! We brought my mother in law home from this place. The day she came home I immediately knew she had a uti and she was not being treated for it.”
“Sabrina is an outstanding Activity Director who truly brings joy and purpose to the residents each and every day. Her creativity, patience, and genuine compassion shine through in everything she does.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arabella Health & Wellness shows a concerning pattern with 14 complaint-triggered deficiencies, including serious issues around resident protection from abuse and neglect, food safety and nutrition services, and fire safety systems. Families have filed multiple reports, particularly regarding a 2025 incident involving resident safety. While the facility has corrected past violations, the recurring complaints about basic care standards and safety warrant careful consideration before placement.
Jun 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 15, 2025Complaint12
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 6, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 17, 2023Routine5
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 13, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jun 9, 2021Routine6
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Payment Denial
Apr 15, 2025
15-day denial
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Payment Denial
Aug 17, 2023
42-day denial
Fine
Aug 17, 2023
$42,552
Fine
Aug 14, 2023
$4,235
Fine
Aug 7, 2023
$3,846
Fine
Jul 17, 2023
$9,440
Ownership & Operations
Who Operates This Facility
Arabella Health & Wellness of Grand Bay
for profit
Chain Affiliation
Arabella Healthcare Management
13 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 12 (Worst)
Ownership & Management
Owners
Arabella Health & Wellness of Grand Bay Holdco LLC
Owner · Organization
Bredlegs Holdings LLC
Owner (parent company) · Organization
Deb El Investment Group LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit arabellahcm.com
Medicare data downloads
Original nursing home datasets
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