Arabella Health & Wellness of Carrabelle
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While the facility is highly regarded for its physical therapy and clean environment, the recent reports of critical medication errors and poor emergency response are major red flags. If you are considering this facility, I strongly recommend asking the Director of Nursing specifically about their protocols for medication verification and emergency escalation to ensure your loved one's safety.
Google Reviews
Google Reviews
18 reviews on Google“Arabella Health & Wellness of Carrabelle generally receives high praise for its rehabilitation therapy team and attentive nursing staff, with many families highlighting a welcoming and clean environment. However, recent critical reviews report severe lapses in medication management and emergency response protocols, suggesting significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Attentive and professional nursing staff
- Clean and modern facility environment
- Strong communication with referring social workers
Concerns
- Serious medication management errors and delays (mentioned by 2 reviewers)
- Inadequate response to medical emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since your facility is so highly rated for physical and occupational therapy, how do you tailor these sessions to help a resident regain their specific mobility goals?
- 2We noticed the management is very active in communicating with families and social workers; how can we best stay in the loop regarding daily updates on our loved one?
- 3What specific protocols are in place to ensure medication is administered accurately and on a strict schedule every day?
- 4In the event of a sudden medical change or an after-hours emergency, what is the immediate step-by-step process for notifying the family and coordinating care?
- 5The facility looks incredibly clean and modern; how often are the resident rooms and common areas deep-cleaned to maintain that standard?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“Every rehabilitation therapy professional was extremely attentive and individualized their focus to my specific needs.”
“The nursing Director, Courtney Cook went above and beyond to get all the prescribed medications my mom needed after the facility she was being transferred from dropped the ball.”
“The 1st three to four days he was unable to get his pain meds. The head nurse could not 'read the doctor's chicken scratch.' But she was also the same nurse whose care he was under when his sugar dropped so low that he lost consciousness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arabella Health & Wellness shows recurring safety infrastructure issues, with one family filing a complaint that triggered an inspection. The facility has repeated problems with emergency lighting, smoke protection systems, and electrical safety that have persisted across multiple surveys from 2023-2024, suggesting ongoing maintenance challenges. While all deficiencies show correction dates, the pattern of recurring safety violations in the same areas raises concerns about the facility's ability to maintain proper building systems.
Mar 12, 2026Routine3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Environmental Deficiencies
Keep all essential equipment working safely.
Nov 21, 2024Routine3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 7, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Aug 9, 2023Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
Arabella Health & Wellness of Carrabelle
for profit
Chain Affiliation
Eliyahu Mirlis
13 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Arabella of Carrabelle Holdco LLC
Owner · Organization
Mirlis, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit arabellahcm.com
Medicare data downloads
Original nursing home datasets
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