Applewood Nursing Center, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 199 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in MI · Critically understaffed (RN) · Worst in SYMPHONY CARE NETWORK chain · $73,216 in fines
What this means for your family
Applewood features a strong therapy department and a clean, modern environment that many families appreciate. However, because multiple reviewers have reported critical lapses in hygiene, call-light response times, and communication, you must be physically present to advocate for your loved one. I strongly recommend visiting during off-hours and weekends to see if staffing levels meet your expectations before committing.
Google Reviews
Google Reviews
199 reviews on Google“Applewood Nursing Center, Inc. receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and clean environment, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with understaffing, slow response times to call lights, and inconsistent quality of care, particularly regarding hygiene and dietary management. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels at the time of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy teams
- Welcoming and helpful administrative staff
Concerns
- Chronic understaffing leading to slow call light response times (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with toileting/showering (mentioned by 9 reviewers)
- Inadequate communication with families regarding patient status or medical changes (mentioned by 7 reviewers)
- Inconsistent dietary management for patients with specific needs like diabetes (mentioned by 4 reviewers)
- Lost personal items and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what is your average response time for call lights, and how do you prioritize these requests when the floor is busy?
- 2Can you walk me through your process for ensuring residents receive consistent assistance with daily hygiene and toileting, especially during peak morning hours?
- 3What is your protocol for keeping families updated on medical changes or health status, and how do you ensure this communication is consistent?
- 4How do you manage dietary requirements for residents with specific health needs like diabetes, and how is this monitored during meal service?
- 5What measures are in place to track and secure residents' personal belongings and clothing to prevent loss?
- 6Since I noticed your administrative team is quite active in responding to feedback, what is the best way for families to reach out if they have concerns about their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My mother was blind, they had her in isolation. There are no phones bedside. They checked on my mother maybe every 4 to 5 hrs. they put her in depends and would not take her to the bathroom.”
“My dad has been in long term care at Applewood for the past few months. We couldn't be happier! He receives excellent care from all the staff. This is our 4th facility in the past 9 months and trust me, there are some REALLY bad places out there...this is not one of them.”
“The facility isn’t as clean as you would expect it to be, patients eat in the hallways, rooms are small and uncomfortable, if you want a TV in your room it will be 2 feet from the bed. Don’t let them do the laundry for your family member either, they lose clothes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Applewood Nursing Center shows a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that triggered 18 citations. The facility has persistent problems with nutrition and meal quality, safety hazards and accident prevention, and fire safety systems. While all deficiencies show correction dates, the same issues repeatedly resurface - particularly food safety violations, accident hazards, and pressure ulcer care problems that have appeared across multiple years, suggesting ongoing systemic challenges with maintaining consistent care standards.
Apr 17, 2025Routine11
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 18, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 19, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 3, 2024Routine24
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Construct fire resistant interior walls.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 3, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Sep 19, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 17, 2025
$35,136
Fine
Sep 19, 2023
$28,529
Ownership & Operations
Who Operates This Facility
Applewood Nursing Center, INC
for profit
Chain Affiliation
Symphony Care Network
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 4 of 7 (Worst)
Ownership & Management
Owners
Symphony of Michigan Holdings LLC
Owner · Organization
Benoit Holdings LLC
Owner (parent company) · Organization
Calumet South LLC
Owner (parent company) · Organization
Fairhome Trust Uad 12312012
Owner (parent company) · Organization
Gzlt Holdings LLC
Owner (parent company) · Organization
Willow Delta Trust
Owner (parent company) · Organization
Krupp, Ari
Owner (parent company)
Senderowicz, Yossi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit symphonyapplewood.com
Medicare data downloads
Original nursing home datasets
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