Apple Valley Village Health Care Center
Strong Medicare quality ratings; families often praise warm, attentive staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
The facility has a strong history of providing compassionate care and maintaining a clean, active environment for residents. However, recent reports suggest a decline in administrative empathy and front desk professionalism. We recommend scheduling a tour and observing front-office interactions to ensure they align with your expectations for support during difficult transitions.
Google Reviews
Google Reviews
12 reviews on Google“Apple Valley Village, often referred to as Augustana Care, receives high praise for its independent living and supportive staff, with families highlighting the welcoming atmosphere and professional care. However, recent feedback indicates significant friction regarding administrative interactions during sensitive times, such as the bereavement process. Prospective families should note the contrast between long-term positive experiences and recent reports of poor customer service at the front desk.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive staff
- Clean and well-maintained facility
- Strong medical care for complex needs
- Vibrant social environment
Concerns
- Poor front desk/administrative communication and empathy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong focus on complex medical needs, how does your clinical team coordinate care for residents with multiple chronic conditions?
- 2I noticed your team is very active in responding to online feedback; how do you incorporate family suggestions into your daily operations?
- 3What steps are being taken to ensure that administrative and front-desk communication is as warm and supportive as the care provided by your nursing staff?
- 4With a capacity of 162 residents, how do you ensure that the social activities remain personalized and engaging for each individual?
- 5Could you walk me through your protocol for handling medical emergencies, especially during evening or weekend hours?
- 6How does your team work to maintain the high standards reflected in your 5-star staffing rating while addressing the recent state-level findings?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful! They listen and respond quickly to any problems or concerns. The medical care is outstanding.”
“I can not say enough great thing about the staff at the Augustana Care in Apple Valley. I knew that this was the place for my parents from the first time I met with the staff. They are caring and you can tell they love their jobs.”
“My last trip today I was abruptly stopped and scolded by Lipa- the front desk attendant. Adamantly accusing me of abandoning a shopping cart on the”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Apple Valley Village has a pattern of recurring deficiencies across fire safety systems, resident care quality, and resident rights, with families filing complaint reports about communication failures and abuse response issues. Fire safety problems (smoke barriers, sprinkler systems, emergency exits) persist across multiple surveys, while care quality issues include problems with daily living assistance, pain management, and treatment planning. Though the facility reports correcting all deficiencies, the repeated nature of fire safety violations is concerning for family consideration.
Mar 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 25, 2025Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 18, 2024Routine12
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 10, 2023Routine15
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Aug 10, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 12, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Apple Valley Village Health Care Center
nonprofit
Chain Affiliation
Cassia
16 facilities nationwide
Chain avg rating: 4.6/5 · Rank 2 of 16 (Best)
Ownership & Management
Owners
Augustana Care
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit applevalleycampus.org
Medicare data downloads
Original nursing home datasets
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