Aperion Care Wilmington
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
- High staff turnover (56%)
- High RN turnover (60%)
Bottom 25% in IL · Below recommended RN staffing · Significantly below average staffing · Worst in APERION CARE chain · $293,067 in fines · Abuse citation
What this means for your family
Aperion Care Wilmington has a dedicated group of long-term residents who report high satisfaction, but families of short-term patients frequently cite severe communication barriers and staffing shortages. Before choosing this facility, we strongly recommend visiting in person to observe staff-to-resident ratios and asking for a direct contact person for medical updates to bypass the reported phone issues.
Google Reviews
Google Reviews
83 reviews on Google“Aperion Care Wilmington receives highly polarized feedback, with long-term residents often praising the staff's kindness and the facility's atmosphere, while family members of short-term or high-acuity patients frequently report severe communication breakdowns and neglect. While some visitors highlight a clean environment and compassionate care, others raise alarming concerns regarding understaffing, poor responsiveness, and unprofessional conduct by nursing and administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Long-term residents report feeling safe and well-cared for
- Compassionate and attentive nursing staff mentioned by several families
- Clean and well-maintained facility appearance
- Effective rehab and physical therapy outcomes
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 5 reviewers)
- Unprofessional or rude administrative and nursing staff (mentioned by 6 reviewers)
- Unsanitary conditions or unpleasant odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they use their call lights?
- 2I noticed some families have had difficulty reaching staff by phone; what is the best way for us to communicate with the nursing team to get timely updates on our loved one?
- 3How does the facility address concerns regarding cleanliness and odors to ensure a comfortable living environment for all residents?
- 4With the recent focus on improving dining services, could you walk us through how you accommodate individual dietary needs and preferences during meal times?
- 5How do you ensure consistent and accurate medication management, especially during shift changes or busy periods?
- 6I see that the facility has a strong rehab program; how do you integrate those physical therapy goals into the resident's daily routine outside of scheduled sessions?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly kind, attentive, and always willing to go the extra mile to ensure my mom feels comfortable and cared for. The nurses are compassionate, professional, and truly dedicated to their work.”
“My father is a long term resident with brain trauma. He is depressed, thin and getting sickly looking. I am his power of attorney over any medical decisions, and they do not reach out to me, nor do they reach out when I have concerns.”
“My brother received outstanding care by staff that truly cared about him and knew him. From the housekeepers to the head of nursing, they clearly knew, had interaction with, and excepted him despite his disagreeable moments.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered 11 of the 40 deficiencies, including recent allegations of abuse and neglect protection failures in 2025. The most problematic areas are medication management (8 deficiencies), nutrition and dietary services (6 deficiencies), and protection from abuse and neglect (5 deficiencies). While all violations show correction dates, the recurring nature of medication errors, infection control lapses, and dietary problems across multiple years suggests systemic challenges that may persist despite reported fixes.
Apr 30, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 17, 2026Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 23, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 18, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 14, 2025
$21,453
Fine
Sep 9, 2024
$30,664
Fine
Nov 21, 2023
$101,742
Fine
Sep 12, 2023
$139,208
Ownership & Operations
Who Operates This Facility
Aperion Care Wilmington
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 17 of 32 (Worst)
Ownership & Management
Owners
The Rajchenbach Family Trust
Owner · Organization
Frederick S Frankel Trust
Owner · Organization
Turofsky, Steven
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Frankel, Frederick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rajchenbach, Chaim
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rajchenbach, Moshe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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