Aperion Care Dekalb

Strengths

• Effective physical and occupational therapy programs
• Accessible and helpful admissions team
• Recent facility remodeling and aesthetic updates
• Responsive leadership for family concerns

Concerns

• Understaffing and high staff-to-patient ratios (mentioned by 4 reviewers)
• Poor cleanliness and hygiene standards (mentioned by 4 reviewers)
• Presence of pests or bugs (mentioned by 2 reviewers)
• Neglect of resident hygiene and personal care (mentioned by 2 reviewers)

How They Respond to Reviews

This facility rarely responds to reviews.

Questions for Your Tour

• 1Given the recent facility updates, could you walk me through your current housekeeping schedule and the specific protocols in place to maintain high hygiene standards throughout the building?
• 2I noticed that staffing levels are a common topic of conversation in the industry; how do you manage daily staff-to-resident ratios to ensure that personal care needs, like hygiene and grooming assistance, are consistently met?
• 3Could you explain the specific steps your team takes to monitor and maintain a pest-free environment for the residents?
• 4Since your admissions team has been so helpful during our initial contact, how does that communication continue once a resident is settled, especially if our family has concerns we need to address with leadership?
• 5How are medication management and administration overseen to ensure accuracy and safety for residents with complex health needs?
• 6What does a typical daily activity schedule look like for residents who are participating in your physical or occupational therapy programs?

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