Aperion Care Arbors Michigan City
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 109 Google reviews
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What this means for your family
While the facility has an active community presence and a capable therapy team, the frequency of reports regarding neglect, hygiene, and pest issues is alarming. If you must consider this facility, conduct an unannounced visit to the specific wing where your loved one will reside and ask for the most recent state inspection report.
Google Reviews
Google Reviews
109 reviews on Google“Aperion Care Arbors Michigan City faces severe and consistent criticism regarding patient neglect, unsanitary conditions, and poor communication. While some reviewers praise the facility's community involvement and specific staff members, families frequently report issues with hygiene, lack of basic care like bathing or hydration, and unresponsive nursing staff. Potential families should be aware of the significant divide between the facility's marketing/community presence and the reported daily experiences of residents.”
Quality Themes
Tap a score for detailsStrengths
- Active community involvement and fundraising
- Some dedicated, compassionate individual staff members
- Effective physical therapy department
- Clean and well-maintained common areas (noted by some)
Concerns
- Severe neglect and lack of basic hygiene (bathing, bedsores) (mentioned by 14 reviewers)
- Unresponsive nursing staff and slow call light response (mentioned by 9 reviewers)
- Facility cleanliness, odors, and pest issues (mice/bugs) (mentioned by 8 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Poor communication with families and lack of updates (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's active involvement in local fundraising and community events, how are residents encouraged to participate in these social opportunities?
- 2I noticed some feedback regarding the responsiveness of the nursing team; could you walk me through your current process for monitoring and answering call lights to ensure residents get timely assistance?
- 3Maintaining a sanitary environment is very important to us; what is your daily protocol for housekeeping and pest control to ensure resident rooms and common areas remain clean and comfortable?
- 4We understand that medication management is a complex task; what specific safety checks and double-verification systems do you have in place to prevent errors and delays?
- 5Regarding personal care and hygiene, what is the standard schedule for assisting residents with bathing and skin integrity checks, and how is this care documented?
- 6Communication is a priority for our family; what is your standard procedure for providing regular updates to families, and who is our primary point of contact if we have concerns?
Personalized based on this facility's data
Key Review Excerpts
“My mother was admitted to the rehab side; it was the only place her insurance would send her. She was admitted on a Thurs and left after 1 week and 6 days. SHE DID NOT GET A SHOWER THIS ENTIRE TIME!!!”
“My father had numerous severe bed sores. Those only come from neglect. Plain and simple. They also are terrible about providing updates or giving info.”
“The therapy team has worked wonders! All of the management team is on the same page and communicates well to get your loved one the care they deserve!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaint reports against this facility, triggering extensive inspections that found 87 total deficiencies. The most recurring problems involve basic daily care assistance, medication management, and safety hazards throughout the facility. While all violations show correction dates, the persistent pattern of complaints about fundamental care issues across multiple years suggests ongoing quality concerns that families should carefully consider.
Apr 1, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 10, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 9, 2025Routine18
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Oct 8, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 3, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Dec 13, 2024
24-day denial
Ownership & Operations
Who Operates This Facility
Aperion Care Arbors Michigan City
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Ownership & Management
Owners
Aperion Indiana Investor Group, LLC
Owner (parent company) · Organization
Battery Arbors, LLC
Owner (parent company) · Organization
Robin Miller Revocable Trust
Owner (parent company) · Organization
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Life Care Center of Michigan City
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Brickyard Healthcare - Terrace Care Center
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Brickyard Healthcare - Laporte Care Center
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