Anoka Rehabilitation and Living Center
Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
This facility offers excellent physical and occupational therapy, which has helped many residents regain independence. However, families must be vigilant regarding basic care needs; please ask management specifically about their call-light response protocols and medication administration oversight, as these have been recurring points of failure for some residents.
Google Reviews
Google Reviews
24 reviews on Google“Anoka Rehabilitation and Living Center receives highly polarized feedback, with recent reviews highlighting excellent physical and occupational therapy alongside a clean, welcoming environment. However, multiple reviewers have reported critical failures in basic care, specifically citing long wait times for call lights, medication management errors, and neglect regarding hygiene and bathroom assistance. Families should be aware that while many praise the staff's friendliness, others describe significant lapses in responsiveness and professional training.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Clean and comfortable facility environment
- Friendly and attentive nursing staff (in specific cases)
- Active and engaging activity department
Concerns
- Excessive wait times for call light response (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Neglect of basic hygiene and bathroom assistance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on physical and occupational therapy, how do you integrate those sessions into a resident's daily routine to ensure they stay active?
- 2With a 5-star staffing rating, what specific protocols do you have in place to ensure call lights are answered promptly and residents receive timely assistance?
- 3Could you walk me through your current medication management system and the steps taken to ensure accuracy and consistency for each resident?
- 4How does your team coordinate care to ensure that personal hygiene and bathroom assistance needs are met consistently throughout the day and night?
- 5Since your health inspection rating is a 3 out of 5, what specific improvements or changes have you implemented recently to address those findings and enhance the quality of care?
- 6What is the process for communicating with family members if there is a change in a resident's health status or an urgent medical need?
Personalized based on this facility's data
Key Review Excerpts
“The occupational and physical therapy here is top notch. They help U achieve your goals and advance your condition as U work through the difficulty.”
“On average it took 45 minutes to an hour when I pushed the call button for help for an aide to help me. It was unacceptable.”
“My grandma sat for hours upon hours in a wet bed yelling for help and did not receive it, she went days without a shower, and they have forgot to give her her medicine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, triggering 10 deficiencies over recent surveys. The most recurring issues involve food safety and handling, resident care planning, and infection control. While all deficiencies show correction dates from the facility, the pattern of repeated problems in food safety across multiple years and ongoing complaints about basic care areas like pressure ulcer treatment suggest persistent operational challenges that families should investigate thoroughly during visits.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 21, 2025Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 22, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 17, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Oct 3, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 18, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Mar 26, 2024
$24,297
Payment Denial
Mar 26, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Anoka Rehabilitation and Living Center
nonprofit
Chain Affiliation
Volunteers of America Senior Living
6 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 4 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit voans.org
Medicare data downloads
Original nursing home datasets
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