Ann's Choice
Strong Medicare quality ratings; families often praise active, social independent living environment. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
Ann's Choice is an excellent environment for independent seniors seeking an active, social lifestyle with many amenities. However, if you are looking for memory care or assisted living, proceed with extreme caution and conduct thorough, unannounced visits to the Rose Garden unit to verify staffing levels and quality of care.
Google Reviews
Google Reviews
64 reviews on Google“Ann's Choice is a large, amenity-rich retirement community that receives high praise from independent living residents for its social atmosphere, well-maintained grounds, and variety of activities. However, families of residents in the Rose Garden memory care and assisted living units report significant concerns regarding understaffing, poor communication, and inadequate medical oversight. Prospective families should be aware of the stark contrast between the positive independent living experience and the reported challenges in higher-level care areas.”
Quality Themes
Tap a score for detailsStrengths
- Active, social independent living environment
- Well-maintained grounds and facilities
- Abundant on-site amenities and dining options
- Friendly and helpful staff in independent living
Concerns
- Understaffing and poor care in Memory Care/Assisted Living (mentioned by 5 reviewers)
- Lack of communication with family members (mentioned by 3 reviewers)
- Difficulties and delays regarding deposit refunds and refurbishment fees (mentioned by 3 reviewers)
- Rude or unprofessional behavior by gate/security staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high activity level in your independent living areas, how do you ensure that same level of engagement and social stimulation for residents in memory care?
- 2I noticed your team is very active in responding to online feedback; what is your preferred process for keeping families updated on their loved one's daily health and care status?
- 3Could you walk me through your current protocols for medication management to ensure accuracy and timely administration for residents?
- 4What steps are you taking to ensure that staffing levels in the assisted living and memory care wings remain consistent and attentive throughout the day and night?
- 5Could you clarify the standard procedures and timelines for the deposit refund process so we have a clear understanding of the financial policies?
- 6How do you train your front-line and security staff to ensure that every visitor, regardless of their arrival time, feels welcomed and supported?
Personalized based on this facility's data
Key Review Excerpts
“Independent Living was fine, but once our family member moved to the Memory Care unit, service and quality dropped significantly. The unit is understaffed and poorly managed.”
“My mother was a resident in the independent living apartments for 10 years - now she has been in Chestnut Point Assistant Living and that is another story. The lack of communication with the family is frustrating.”
“There were dangerous medication errors, neglectful staff and a low morale problem.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ann's Choice has faced recurring deficiencies across safety systems, resident rights, and care planning over multiple federal inspections. The facility has shown persistent issues with fire safety systems, resident notification requirements, and care assessments that span from 2023 through 2024. While all deficiencies have correction dates, the repeated nature of problems with safety infrastructure and resident rights suggests ongoing operational challenges families should investigate during visits.
Aug 15, 2025Routine4
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Oct 10, 2024Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 15, 2023Routine10
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Ann's Choice
nonprofit
Chain Affiliation
Erickson Senior Living
17 facilities nationwide
Chain avg rating: 4.1/5 · Rank 6 of 17 (Best)
Ownership & Management
Owners
National Senior Communities, INC
Owner · Organization
Bison, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ridley, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sones, Randall
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit ericksonliving.com
Medicare data downloads
Original nursing home datasets
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