Ann's Choice

A staff member verbally abused a resident by cursing at them and threatening to move them to a different unit after the resident used the call bell.

Multiple direct care staff members failed to complete the required 16 hours of annual training for the 2022 and 2023 training years.

Resident contracts were not signed within 24 hours of admission for one resident, and another contract lacked a signature date.

The administrator's staff contact list did not include all direct care staff or substitutes from the personal care side.

An allegation of verbal abuse by a staff member was not reported to the local Area Agency on Aging.

A staff member was observed yelling in the hallway and making disparaging remarks regarding a resident's use of a wheelchair.

A resident participated in the development of their support plan but failed to sign and date the document.

The residence's license inspection summary was not posted in a conspicuous and public place.

A direct care staff person provided unsupervised services without completing required training and supervised practice.

The 2022 staff training plan lacked required details including staff names, positions, duties, and scheduled training dates/locations.

Staff failed to provide dignity and respect when ignoring a resident's request for linen changes and rushing a resident during personal care to facilitate staff's shift end.

A staff member spoke to a resident in an undignified manner, using a loud, rude tone in front of other residents.

A resident participated in their support plan development but failed to sign and date the document.

The facility failed to document a notation of refusal or inability to sign the resident's support plan.

A resident's medical evaluation form was missing the date completed and the type of evaluation.

A staff person was observed on camera rummaging through a resident's purse and removing an undisclosed amount of money.

The facility had a policy that prohibited residents or families from using electronic or wireless devices for video or sound monitoring.

The facility failed to update a resident's assessment following a Department request regarding possible cognitive changes and safety needs.

Multiple residents missed prescribed medication dosages because the required medications were not available in the residence.

Medication storage procedures did not ensure limited access, as all direct care staff members were able to access medications in resident rooms and storage areas.

Resident medication was unavailable in the home because the facility failed to follow procedures for timely medication reordering and tracking.