Annandale Care Center INC
Strong Medicare quality ratings; families often praise compassionate, friendly nursing staff. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
While many families report a warm, home-like atmosphere and excellent therapy services, the recent increase in reports regarding understaffing and safety concerns is significant. We strongly advise families to conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
52 reviews on Google“Annandale Care Center receives polarized feedback, with many families praising the compassionate staff, cleanliness, and the facility's ability to provide a home-like environment for long-term and hospice care. However, significant concerns have been raised regarding chronic understaffing, the reliance on agency personnel, and serious allegations of neglect and mismanagement. Families should weigh the positive reports of therapy and activities against the recurring complaints about staff accountability and safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, friendly nursing staff
- Clean and well-maintained facility
- Effective physical therapy department
- Strong hospice and end-of-life care support
Concerns
- Chronic understaffing and reliance on agency workers (mentioned by 2 reviewers)
- Allegations of poor management and lack of staff accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed many people mention how compassionate and friendly the nursing staff is here; how do you foster that kind of culture within your team?
- 2Since we want to ensure consistency in care, how do you manage the balance between your permanent staff and agency workers?
- 3Could you walk us through your specific protocols for medication management to ensure everything is handled accurately and timely?
- 4What is your process for handling medical emergencies or urgent care needs during the overnight hours?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with each other?
- 6With such a high CMS overall rating, what are the main things you focus on to maintain that level of excellence in your facility?
Personalized based on this facility's data
Key Review Excerpts
“Besides excellent care, they communicate well, strive for the best care. It feels like home....because it IS HOME.”
“My mom was there, she had a track and it came out and they didn't know where they oculater was... I wash it up and have to push it back into my mother's trachea!!”
“They take care of the residents like they are family!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to deficiencies, with recurring issues in accident hazard prevention appearing multiple times across different surveys. The facility shows a pattern of fire safety and building maintenance problems, including deficiencies with sprinkler systems, fire doors, and smoke barriers. While all identified deficiencies have been corrected according to provider reports, the repeat occurrence of safety hazard issues and resident complaints warrant careful consideration during any facility visit.
Aug 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 23, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 15, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 26, 2023Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Payment Denial
Jun 17, 2025
6-day denial
Ownership & Operations
Who Operates This Facility
Annandale Care Center INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit annandalecarecenter.org
Medicare data downloads
Original nursing home datasets
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