American River Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 147 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational rehabilitation, as the therapy team is consistently rated as top-tier. However, families should be proactive in communicating with the administration and social services, as some reviewers have noted difficulties with follow-up and front-desk professionalism.
Google Reviews
Google Reviews
147 reviews on Google“American River Center is highly regarded for its exceptional physical therapy and rehabilitation programs, with many patients reporting significant recovery progress after strokes or surgeries. While the nursing and CNA staff receive frequent praise for their compassion, some families have reported serious concerns regarding communication lapses, staff rudeness at the front desk, and occasional issues with medication timing.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing and CNA staff
- Clean and well-maintained facility
- On-site dialysis services
- Professional and helpful administration
Concerns
- Inconsistent communication from administrative or social services staff (mentioned by 2 reviewers)
- Rudeness or unprofessionalism from front desk/reception staff (mentioned by 2 reviewers)
- Slow response times to call lights or medication delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often naming specific staff members and acknowledging the patient's medical journey. However, for shorter or simpler reviews, the responses shift toward generic, templated gratitude.
Questions for Your Tour
- 1We were so impressed to see your 5-star CMS rating; how does your team maintain such high standards of clinical care?
- 2We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain mobility?
- 3Since you offer on-site dialysis, how do you coordinate medical care and emergency responses for residents with complex health needs?
- 4What is the best way for our family to stay in regular contact with the social services team to ensure we are all updated on our loved one's progress?
- 5How do you ensure that call lights and medication requests are addressed promptly, especially during busy shift changes?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The facilities are top-notch at every level; very clean, safe, and comfortable. I found all the staff to be caring, kind and attentive.”
“The physical therapy is the best I have ever had. Brittney is exceptional and she truly hears what I need.”
“I was a patient here for over 40 days after a hip operation. I've been to multiple SNFs and this has been the most wonderful experience by far.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
American River Center has a concerning pattern of recurring deficiencies across care planning, nutrition services, and infection control, with families filing eight complaints about issues including abuse reporting failures and resident rights violations. While all deficiencies show correction dates, problems persist across multiple surveys, including repeated food safety violations and ongoing electrical system issues that recurred three years apart, suggesting potential systemic challenges with maintaining compliance standards.
Jan 10, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 1, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 14, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jun 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 16, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 18, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Ownership & Operations
Who Operates This Facility
American River Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 188 (Best)
Ownership & Management
Owners
Genesis Healthcare LLC
Owner (parent company) · Organization
Tress, Avrohom
Owner (parent company)
Fc-Gen Operations Investment LLC
Owner (parent company) · Organization
Ghc Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit americanrivercc.com
Medicare data downloads
Original nursing home datasets
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