Amelia Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 129 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 11.0)
- High staff turnover (69%)
- High RN turnover (54%)
Bottom 25% in VA · Critically understaffed (RN) · Worst in YAD HEALTHCARE chain · No penalties on record
What this means for your family
This facility has a very active and engaging activities department and a strong administrative team that many families appreciate. However, because multiple reviewers have raised serious concerns about understaffing and communication, we strongly recommend that you visit unannounced and observe how staff interact with residents who are unable to speak for themselves.
Google Reviews
Google Reviews
129 reviews on Google“Amelia Rehabilitation and Healthcare Center receives a high volume of positive reviews, particularly praising the activities department, the facility's cleanliness, and the leadership of the current administrator. However, there is a significant pattern of serious complaints regarding understaffing, neglect, and poor communication, particularly concerning the care of residents who cannot advocate for themselves.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and fun activities department
- Clean and well-maintained facility
- Strong, visible leadership from the administrator
- Compassionate and attentive nursing staff (cited by many)
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication with families regarding medical changes (mentioned by 3 reviewers)
- Slow or non-existent response to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the activities department receives a lot of praise; could you walk me through what a typical week of social engagement looks like for a resident here?
- 2I see that the leadership team is very active in responding to feedback online; how do you translate that commitment to responsiveness into your daily communication with families regarding a loved one's health updates?
- 3Given the current staffing levels, what specific protocols do you have in place to ensure that call buttons are answered promptly, especially during shift changes or overnight hours?
- 4With the recent focus on improving clinical outcomes, what steps is the facility taking to enhance medication management and ensure accuracy for residents?
- 5How does your nursing team coordinate with families when there is a change in a resident's condition, and what is your standard timeline for reporting these updates?
- 6I appreciate how well-maintained the facility looks; how do you balance maintaining this environment with ensuring that staff have enough time to provide direct, one-on-one care to residents?
Personalized based on this facility's data
Key Review Excerpts
“The activity department really does an outstanding job of putting on all the parties and celebrations for the residents. They treat them like they are their own family.”
“The PT and OT teams at Amelia Rehab were aggressive and professional. I received excellent care and it is because of the Amelia Rehab therapy team that I returned home in 44 days.”
“I normally don’t do reviews but I must say I’m highly pleased with the level of care at this facility. I like to do pop up visits to check on my uncle and the staff have been phenomenal every time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 73 deficiencies across multiple surveys, including 15 complaint-triggered issues where families filed reports about problems. The most recurring issues involve resident rights violations, medication management problems, and food service deficiencies that have persisted across multiple years. While the facility has addressed individual violations when cited, the ongoing pattern of complaints and repeat deficiencies in core care areas suggests systemic challenges that families should carefully consider.
Jun 18, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Nov 15, 2023Routine14
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 15, 2023Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 12, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 7, 2022Routine18
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Amelia Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Yad Healthcare
13 facilities nationwide
Chain avg rating: 1.8/5 · Rank 7 of 12 (Worst)
Ownership & Management
Owners
Amelia Operating Holding, LLC
Owner · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit ameliarehab.com
Medicare data downloads
Original nursing home datasets
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