Amber Manor Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
Amber Manor is highly regarded for its compassionate staff and clean, engaging environment, making it a strong candidate for long-term care and rehab. However, families should proactively clarify the insurance and therapy admission process with the administration to avoid the scheduling delays noted by some residents.
Google Reviews
Google Reviews
32 reviews on Google“Amber Manor Care Center receives overwhelmingly positive feedback from families who praise the compassionate, attentive nursing staff and the facility's clean, welcoming atmosphere. While most reviewers highlight excellent therapy services and engaging activities, there are isolated reports of administrative delays regarding insurance and therapy scheduling that families should be aware of.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging activities and family events
- Effective physical and occupational therapy
Concerns
- Delays or communication issues regarding insurance approval for therapy services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you incorporate family input into the daily care plan for residents?
- 2With the facility having 64 residents, how do you ensure consistent communication with families regarding the status of insurance approvals for therapy services?
- 3Given your 4-star rating in staffing, how does your team manage the transition of care for new residents to ensure they feel settled and supported?
- 4What specific steps are taken to address the recent health inspection findings to ensure the highest standard of safety for your residents?
- 5I’ve read great things about your family events; could you walk me through a typical week of activities and how you encourage residents to participate?
- 6How does your nursing team coordinate with local medical providers to handle urgent care needs or emergencies for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff was wonderful and they even called her 'Sissy' and she loved that!! She was able to receive therapy there when she qualified/ needed it and we didn't have to take her anywhere else for it.”
“The care my mom received was fantastic! Loving, caring employees! Nursing staff wonderful and helpful. Fun activities! Therapy was fantastic!”
“I am very impressed at how Friendly and helpful the staff is. If you need anything they are ready willing and able to assist you with your request. The facility is always very well kept.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies regarding medication management and infection control in early 2025, indicating ongoing concerns about care quality. The facility has persistent issues with infection prevention across multiple surveys and problems with fire safety systems including sprinkler maintenance and smoke barriers. While all deficiencies show correction dates, the recurring infection control problems and recent complaint-triggered violations suggest families should carefully evaluate current care practices during visits.
Aug 11, 2025Routine3
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jan 15, 2025Complaint2
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 12, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Amber Manor Care Center
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 41 of 120 (Best)
Ownership & Management
Owners
Good Samaritan Hospital
Owner · Organization
Trilogy Healthcare Holdings INC
Owner (parent company) · Organization
Trilogy Real Estate Petersburgh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit ambermanorhc.com
Medicare data downloads
Original nursing home datasets
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