Ambassador Health of Lincoln
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
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What this means for your family
While the facility is physically modern and has a capable rehab team, the recurring reports of medication errors and clinical neglect are extremely concerning. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one, specifically monitoring medication administration and hygiene standards.
Google Reviews
Google Reviews
26 reviews on Google“Ambassador Health of Lincoln receives highly polarized feedback, with some families praising the rehab therapy team and facility aesthetics, while others report severe, life-threatening lapses in medical care. Critical concerns include medication errors, neglect of hygiene, and understaffing, leading to multiple reports of residents requiring emergency hospitalizations. Prospective families should be aware of the significant disparity between the facility's appearance and the reported quality of clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Modern, high-end facility aesthetics
- Some highly compassionate individual staff members
Concerns
- Medication management errors and over-medication (mentioned by 6 reviewers)
- Neglect of basic hygiene and personal care (mentioned by 3 reviewers)
- Understaffing and slow response to call lights (mentioned by 4 reviewers)
- Inadequate communication and dismissive management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very modern, high-end aesthetic; how do you ensure that the same level of attention is applied to daily personal care and hygiene routines for residents?
- 2Given that medication management is a critical part of care, could you walk me through your safety protocols for double-checking dosages and ensuring residents receive the correct medications on time?
- 3I see that you are active in responding to feedback online; how does your management team use that input to improve daily communication with families regarding their loved one's health status?
- 4With a 4-star staffing rating, how do you ensure that staff are consistently available to respond to call lights in a timely manner, especially during shift changes or busy periods?
- 5Since the therapy department is highly regarded here, how do you integrate those rehabilitation services into the daily activity schedule to keep residents engaged and moving?
- 6What specific steps are being taken to address the recent state inspection findings to ensure the highest standards of safety and care for everyone living here?
Personalized based on this facility's data
Key Review Excerpts
“In less than two weeks their therapy staff had me from wheelchair bound to walking with a rollator and no longer needing assistance to stand, sit, lay down”
“They gave him blood thinners for 11 more days than prescribed. He was rushed to the hospital. Because they can’t read.”
“During the 3 weeks my mom was there she was not given 1 bath. When I called about it they told me they were short staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across multiple surveys, with families having filed at least one complaint that triggered an inspection for infection control issues. The most frequent problems involve fire safety systems, electrical equipment maintenance, and infection control protocols appearing repeatedly across all three surveys. While the facility reports correcting each issue, the persistence of similar deficiencies suggests ongoing operational challenges that families should carefully evaluate.
Mar 11, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 13, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 13, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 21, 2023Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 24, 2023Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Ambassador Health of Lincoln
for profit
Chain Affiliation
Ambassador Health
4 facilities nationwide
Chain avg rating: 3.8/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Ambassador Holding Company
Owner · Organization
Juilfs, Sally
Owner (parent company)
Juilfs, Timothy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit ambassadorhealth.com
Medicare data downloads
Original nursing home datasets
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