Nursing HomeMedicaid

Altercare Newark North INC.

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

151 Price Road, Newark, OH 43055|81 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 68 Google reviews

(740) 366-2321 Directions Website

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What this means for your family

This facility has a strong reputation for rehabilitation and friendly staff, making it a potential option for short-term recovery. However, families considering long-term or memory care should be vigilant; multiple reviewers have raised serious concerns about fall prevention and communication during medical issues. We recommend asking management specifically about their fall-reduction protocols and how they ensure consistent communication with families.

Google Reviews

68 reviews on Google

“Altercare Newark North receives a high volume of positive reviews praising the compassionate nursing staff and the facility's welcoming environment. However, several families have raised serious concerns regarding patient safety, specifically citing issues with fall prevention, the development of pressure sores, and poor communication during medical emergencies. While many find the facility clean and professional, the recurring reports of neglect in the memory care unit suggest a significant inconsistency in the quality of care provided.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and aide staff
Clean and well-maintained facility
Strong rehabilitation and therapy programs
Helpful and professional admissions coordination

Concerns

Inadequate fall prevention and safety protocols (mentioned by 3 reviewers)
Poor communication regarding patient status and medical changes (mentioned by 3 reviewers)
Understaffing leading to overworked employees (mentioned by 2 reviewers)
Hygiene and neglect issues (e.g., bedsores, unkempt appearance) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 72 analyzed

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that rehabilitation and therapy are noted as strengths here, how are those programs integrated into the daily routine for residents who need ongoing support?
2I noticed some feedback regarding communication; what is your standard process for keeping families updated when there is a change in a resident's medical status or care plan?
3With the current staffing levels, what specific protocols are in place to ensure consistent monitoring and fall prevention for residents who are at a higher risk?
4I see that you actively respond to feedback online; how do you use that family input to improve the quality of care and hygiene standards within the facility?
5Could you walk me through the safety measures and supervision levels provided in the memory care unit, especially during the evening and overnight hours?
6What steps does your team take to ensure that residents receive attentive, personalized assistance with daily hygiene and grooming needs throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“The Social Service Director, aides & nurses are wonderful & caring! Food service & laundry are good & some of the housekeeping staff do a great job while others are mediocre. The issue is that there isn’t enough staff to not be overworked.”

Long-term resident's family · 2023★★★★☆

“My Dad was only there for a 5 day respite visit. I have taken care of him for years and he has never had a bedsore. When I got back on the 4th day of the respite I was told he had developed a bedsore. He was unshaven with food in his whiskers and looked unkept.”

Respite care family member · 2022★☆☆☆☆

“I did rehab at this facility & I was 100% impressed. I received physical fitness & occupational therapy separately daily sometimes twice & they really worked me. The aids were fantastic.”

Rehab patient · 2025★★★★★

Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.55hrs

74%

Registered nurses for medical care

Total Nursing

3.47hrs

85%

All nurses + aides combined

Staff Turnover

52%

Lower is better (< 30% = good)

RN Turnover

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility45.1%

Worse than Avg

Here

45.1%

19.5%

25.4%

Licking

26.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility26.7%

Mixed vs Avgs

Here

26.7%

12.1%

28.2%

Licking

28.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

15.3%

6.9%

Licking

4.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

14.4%

5.8%

Licking

3.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

93.4%

92.6%

Licking

92.3%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Licking

96.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility89.9%

Better than Avg

Here

89.9%

79.7%

75.6%

Licking

82.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility83.3%

Better than Avg

Here

83.3%

81.8%

78.4%

Licking

81.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.2%

Licking

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies

Near state avg (10.1)

8 complaint-triggered

This facility has persistent problems with families filing multiple complaints about care quality, nutrition, medication management, and respiratory care over the past several years. The most recurring issues involve quality of care, nutrition and dietary services, and resident rights, with deficiencies appearing across multiple surveys from 2020 through 2025, suggesting ongoing challenges despite correction efforts.

Jul 30, 2025Complaint1 finding

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 6, 2025Routine9 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Jan 8, 2025Complaint1 finding

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Oct 24, 2024Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 6, 2024Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 6, 2024Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Altercare Newark North INC.

Organization Type

for profit

Chain Affiliation

Chain Name

Altercare

Chain Size

22 facilities nationwide

Chain avg rating: 3.3/5 · Rank 12 of 22

Ownership & Management

Owners

Tsg Nursing Centers, INC

Owner · Organization

100%

Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer