Alpine Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 3.0)
- High staff turnover (55%)
Bottom 25% in NH · Below recommended RN staffing · No penalties on record
What this means for your family
Alpine Healthcare Center has a dedicated staff that excels in compassionate, long-term, and memory care, making it a strong option for families prioritizing emotional support. However, you should be vigilant regarding administrative communication and staffing levels; we recommend asking specifically about their call-light response protocols and how they handle insurance and billing disputes.
Google Reviews
Google Reviews
32 reviews on Google“Alpine Healthcare Center receives highly polarized feedback, with many families praising the compassionate, attentive staff while others report severe lapses in care and professionalism. While recent reviews highlight improvements in cleanliness and a caring environment, critical concerns regarding understaffing, slow response times, and administrative errors persist.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Supportive end-of-life care
- Clean, well-maintained facility environment
- Responsive to family needs during difficult times
Concerns
- Understaffing and slow call light response times (mentioned by 2 reviewers)
- Poor administrative communication and billing errors (mentioned by 2 reviewers)
- Unprofessional staff behavior (personal phone/computer use) (mentioned by 2 reviewers)
- Inadequate or poor quality food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are quite active in responding to feedback online; what is your process for keeping families updated and resolving administrative or billing concerns once a resident moves in?
- 2Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening or weekend shifts?
- 3Could you walk me through how you monitor and improve the quality of meals served, as we want to ensure our loved one maintains a healthy and enjoyable diet?
- 4With the current focus on enhancing medication management, what specific steps are in place to ensure accuracy and timely administration for residents?
- 5What measures are you taking to ensure that staff remain fully engaged and professional while on the floor, particularly regarding the use of personal devices during their shifts?
- 6Can you share how you balance the need for high-quality clinical care with the goal of providing a warm, compassionate environment for residents during their daily activities?
Personalized based on this facility's data
Key Review Excerpts
“The one constant in his life is the unfailing compassion of the Alpine staff at all levels. From those who constantly wipe up the floors and other surfaces, to the laundry staff, to the hands-on care givers, to fellow residents.”
“My mother was treated very well at Alpine. The caregivers were very attentive to her needs, especially when we all knew it was nearing the end of her life.”
“I observed a staff member at the nurses' station using a work computer for personal, inappropriate content while call bells were going off and unanswered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families recently filed complaints about resident protection and restraint use, resulting in four serious deficiencies in January 2026 that remain under correction plans. The facility shows recurring problems with medication management across multiple surveys and safety hazards. While past deficiencies from 2023-2025 have been corrected, the recent complaint-triggered findings about abuse prevention and resident safety represent concerning patterns that families should discuss directly with staff.
Jan 20, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jun 13, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jul 18, 2024Routine6
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 15, 2023Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Alpine Healthcare Center
for profit
Ownership & Management
Owners
White Mountain Peak Healthcare LLC
Owner · Organization
Aggcp LLC
Owner (parent company) · Organization
Wmp Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit alpine-hc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.