Allina Health Restorative Suites
Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 44 Google reviews

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What this means for your family
While the facility offers excellent physical therapy and high-end amenities, the recent trend of reviews indicates significant lapses in basic nursing care and hygiene. We strongly recommend that families conduct an in-person tour and specifically ask about current nurse-to-patient ratios and the protocol for call-light response times before committing.
Google Reviews
Google Reviews
44 reviews on Google“Allina Health Restorative Suites receives highly polarized feedback, with many patients praising the facility for its hotel-like amenities, high-quality physical therapy, and diverse food options. However, a significant number of recent reviews describe serious lapses in basic care, including inconsistent medication administration, poor hygiene practices such as infrequent showering and soiled bedding, and unresponsive nursing staff. Families should be aware that while some experiences are excellent, others report a decline in quality and staffing levels under current management.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Hotel-like, clean, and comfortable room accommodations
- Diverse and tasty menu options
- Professional and attentive therapy staff
Concerns
- Unresponsive or slow nursing staff and call light delays (mentioned by 7 reviewers)
- Poor hygiene standards including infrequent showering and soiled bedding (mentioned by 6 reviewers)
- Inconsistent or missed medication administration (mentioned by 4 reviewers)
- Short-staffing and lack of timely care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on high-quality physical and occupational therapy, how do you ensure that the nursing support remains equally attentive to daily hygiene and comfort needs?
- 2I noticed that response times for call lights have been a point of feedback; what specific protocols or staffing adjustments do you have in place to ensure residents receive timely assistance?
- 3Since medication management is a critical part of a resident's health, could you walk me through the double-check system you use to ensure medications are administered consistently and on time?
- 4I see that you are very active in responding to family feedback online; how do you use that input to make tangible improvements to the daily care experience?
- 5With your 5-star staffing rating, how do you deploy your nursing team to ensure that residents receive consistent check-ins for personal care and bedding changes throughout the day?
- 6What does a typical daily schedule look like for a resident here, and how do you balance their therapy sessions with opportunities for social engagement and recreation?
Personalized based on this facility's data
Key Review Excerpts
“The positives: the food was amazing and there were a handful of staff that were nice to my mom. She was left in the chair for 4-5 hours WITHOUT her call light then got told she was sitting up too long.”
“The P.T. staff were a delight but I cannot say much positive about anything or anyone else. The receptionist was very angry we did not arrive exactly when they wanted.”
“My husband spent 4 weeks there. We were treated so well from every single staff. Therapy was amazing at making him strong, nursing aids gave him all the help he needed with dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed formal complaints about this facility, resulting in findings related to medication errors and care planning deficiencies. The facility shows recurring issues with infection control, emergency preparedness, and medication management across multiple surveys from 2023-2025. While the provider reports correcting all identified deficiencies, the pattern of repeated problems in key care areas warrants careful consideration during your visit.
Aug 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 12, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 11, 2024Routine15
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 9, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 1, 2023Routine10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Allina Health Restorative Suites
nonprofit
Ownership & Management
Owners
Allina Health System
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit account.allinahealth.org
Medicare data downloads
Original nursing home datasets
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