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Nursing HomeMedicaid Top Rated

Allina Health Restorative Suites

Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.

2775 Campus Drive North, Plymouth, MN 5544150 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 44 Google reviews

5
4
3
2
1
Allina Health Restorative Suites Nursing Home in Plymouth, MN — Street View
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What this means for your family

While the facility offers excellent physical therapy and high-end amenities, the recent trend of reviews indicates significant lapses in basic nursing care and hygiene. We strongly recommend that families conduct an in-person tour and specifically ask about current nurse-to-patient ratios and the protocol for call-light response times before committing.

Google Reviews

Google Reviews

44 reviews on Google
Allina Health Restorative Suites receives highly polarized feedback, with many patients praising the facility for its hotel-like amenities, high-quality physical therapy, and diverse food options. However, a significant number of recent reviews describe serious lapses in basic care, including inconsistent medication administration, poor hygiene practices such as infrequent showering and soiled bedding, and unresponsive nursing staff. Families should be aware that while some experiences are excellent, others report a decline in quality and staffing levels under current management.

Quality Themes

Tap a score for details
Food9.0Staff4.0Clean3.0Activities7.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • High-quality physical and occupational therapy
  • Hotel-like, clean, and comfortable room accommodations
  • Diverse and tasty menu options
  • Professional and attentive therapy staff

Concerns

  • Unresponsive or slow nursing staff and call light delays (mentioned by 7 reviewers)
  • Poor hygiene standards including infrequent showering and soiled bedding (mentioned by 6 reviewers)
  • Inconsistent or missed medication administration (mentioned by 4 reviewers)
  • Short-staffing and lack of timely care (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(4)'23(4)'25(13)'26(2)

Distribution · 39 analyzed

5
15
4
2
3
1
2
1
1
20

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's focus on high-quality physical and occupational therapy, how do you ensure that the nursing support remains equally attentive to daily hygiene and comfort needs?
  • 2I noticed that response times for call lights have been a point of feedback; what specific protocols or staffing adjustments do you have in place to ensure residents receive timely assistance?
  • 3Since medication management is a critical part of a resident's health, could you walk me through the double-check system you use to ensure medications are administered consistently and on time?
  • 4I see that you are very active in responding to family feedback online; how do you use that input to make tangible improvements to the daily care experience?
  • 5With your 5-star staffing rating, how do you deploy your nursing team to ensure that residents receive consistent check-ins for personal care and bedding changes throughout the day?
  • 6What does a typical daily schedule look like for a resident here, and how do you balance their therapy sessions with opportunities for social engagement and recreation?

Personalized based on this facility's data


Key Review Excerpts

The positives: the food was amazing and there were a handful of staff that were nice to my mom. She was left in the chair for 4-5 hours WITHOUT her call light then got told she was sitting up too long.

Memory care family member · 2025☆☆☆☆

The P.T. staff were a delight but I cannot say much positive about anything or anyone else. The receptionist was very angry we did not arrive exactly when they wanted.

Rehab patient · 2025☆☆☆☆

My husband spent 4 weeks there. We were treated so well from every single staff. Therapy was amazing at making him strong, nursing aids gave him all the help he needed with dignity.

Long-term resident's family · 2025★★★★★
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.36hrs
OK
Registered nurses for medical care
Total Nursing
5.12hrs
OK
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
79.7%
MN
82.7%
Hennepin
80.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
MN
88.3%
Hennepin
85.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MN
1.8%
Hennepin
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.0)
4 complaint-triggered

Families have filed formal complaints about this facility, resulting in findings related to medication errors and care planning deficiencies. The facility shows recurring issues with infection control, emergency preparedness, and medication management across multiple surveys from 2023-2025. While the provider reports correcting all identified deficiencies, the pattern of repeated problems in key care areas warrants careful consideration during your visit.

Aug 28, 2025Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 12, 2025Complaint
1
0760Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 11, 2024Routine
15
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Oct 9, 2023Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Feb 1, 2023Routine
10
0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Allina Health Restorative Suites

Organization Type

nonprofit

Ownership & Management

Owners

Allina Health System

Owner · Organization

100%

Key personnel

Cox, ClarissaOfficer / DirectorDowning, EmilyOfficer / DirectorHolton, ColleenOfficer / DirectorPlunkett, RodneyOfficer / DirectorDowning, EmilyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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