Allen Oaks Nursing and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 7)
Bottom 25% in LA · $133,224 in fines
What this means for your family
While recent reviews highlight a beautiful new expansion and compassionate staff, the facility has a history of inconsistent care and responsiveness. When touring, we strongly recommend observing how quickly staff respond to resident needs and asking for specific examples of how they ensure resident comfort during off-hours.
Google Reviews
Google Reviews
10 reviews on Google“Reviews for Allen Oaks Nursing and Rehab Center are polarized, with recent feedback highlighting improvements in facility aesthetics and staff compassion, while older reviews describe significant neglect and poor responsiveness. Families should be aware of inconsistencies in care quality, ranging from reports of cold, unblanketed residents to praise for a patient and accommodating nursing team.”
Quality Themes
Tap a score for detailsStrengths
- Patient and compassionate nursing staff
- Modern, well-maintained facility expansion
- Friendly and helpful individual staff members
Concerns
- Poor responsiveness and lack of basic care for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility expansion, how are you integrating these new spaces to improve the daily living experience and social engagement for residents?
- 2I noticed some feedback regarding communication; what specific protocols do you have in place to ensure families receive timely and consistent updates about their loved one's care?
- 3With current staffing levels, how do you ensure that every resident receives prompt attention for their basic daily needs and assistance?
- 4What is your current process for monitoring cleanliness throughout the facility, and how do you maintain those standards in high-traffic areas?
- 5How does your nursing team balance the demands of the facility to ensure that compassionate, one-on-one time remains a priority for each resident?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and communicating the situation to family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very nice, they accommodate the residents and show them very good care and compassion and above all else they are very patient when working with residents. Their new expansion is absolutely stunning and very nice.”
“We found my wife's grandmother laying in her room, with the ac on 68 and her in her night clothes... she was shivering like crazy and it took asking 3 different nurses to get a blanket.”
“the sisters that work together Ayse an her little sister along with Heather Amy an Jessica are the easiest to help out an friendliest kind hearted girls we have met”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Allen Oaks shows concerning patterns with 15 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The facility has persistent problems across resident care planning, food service, infection control, and resident rights that recur across multiple surveys from 2023-2024. While all deficiencies show correction dates, the repeated nature of similar issues suggests ongoing systemic challenges that warrant careful evaluation during your visit.
Jul 2, 2025Routine11
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 3, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Aug 19, 2024Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 16, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jan 31, 2024Complaint4
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 12, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Aug 19, 2024
$133,224
Ownership & Operations
Who Operates This Facility
Allen Oaks Nursing and Rehab Center
for profit
Ownership & Management
Owners
Acme Health Care LLC
Owner · Organization
Camellia Grove Properties LLC
Owner · Organization
Seagrove Health Care LLC
Owner · Organization
Broussard, Kendall
Owner
Broussard, Reuben
Owner
Brunson, Karen
Owner
Ghanta, Prabhavathi
Owner
Hudgens, Patricia
Owner
Tolleson, Amy
Owner
Butler, Brian
Owner (parent company)
Butler, Kevin H
Owner (parent company)
Butler, Renee
Owner (parent company)
Butler, Stacy
Owner (parent company)
Depriest, Dorothy
Owner (parent company)
Tolleson, Amy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit allenoaks.com
Medicare data downloads
Original nursing home datasets
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