Alice Hyde Medical Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in NY · Below recommended RN staffing · Above average staffing · Worst in UNIVERSITY OF VERMONT HEALTH NETWORK chain · No penalties on record · Abuse citation
What this means for your family
While some reviewers report a dedicated care team, there is a consistent pattern of poor administrative communication and unresolved billing issues. Before choosing this facility, ensure you have a direct contact person for administrative concerns and verify all discharge medication protocols in writing.
Google Reviews
Google Reviews
5 reviews on Google“Alice Hyde Medical Center receives polarized feedback, with recent reviews praising the staff and facility while older reviews highlight significant administrative and communication failures. Families should be aware of recurring complaints regarding unresponsive communication and billing errors that persist long after discharge.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated nursing staff
- Modern facility appearance
- Hardworking care team
Concerns
- Poor communication and unreturned phone calls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a high priority for our family, could you walk us through the specific protocols and oversight measures you have in place to ensure accuracy?
- 2We value staying closely involved in our loved one's care; what is your standard process for keeping families updated, and who is our primary point of contact for routine status calls?
- 3With your nursing staff receiving strong praise for their dedication, how does the team coordinate to ensure consistent communication during shift changes?
- 4We noticed the facility has a modern appearance; how do you utilize these spaces to foster social interaction and daily engagement among the 135 residents?
- 5In light of your 4-star staffing rating, how do you ensure that your care team remains accessible and responsive when families reach out with questions or concerns?
- 6Could you explain how your clinical team integrates with the broader Alice Hyde Medical Center resources to handle urgent medical needs or emergencies?
Personalized based on this facility's data
Key Review Excerpts
“The people who work here really care about thier patients. They work really hard to make sure everyone is properly taken care of.”
“I was in rehab for 7 days. The billing for my medication were for 30 days thru a pharmacy service. I have tried to reach someone to correct this.”
“This place is very short staffed and you can NEVER get through to the nurses station and NO one ever returns phone calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who were physically restrained
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alice Hyde Medical Center has recurring concerns with abuse and neglect protection, medication management, and accident prevention that families have repeatedly reported to authorities, generating 10 complaint-triggered investigations. The facility shows a troubling pattern of deficiencies in protecting residents from abuse, with violations continuing through 2025, alongside ongoing issues with medication errors and safety hazards that persist across multiple years despite correction plans.
Mar 6, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 15, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 25, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Alice Hyde Medical Center
nonprofit
Chain Affiliation
University of Vermont Health Network
3 facilities nationwide
Chain avg rating: 2.3/5 · Rank 3 of 3 (Worst)
Ownership & Management
Owners
The University of Vermont Health Network INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit alicehyde.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.