Alhambra Hospital Med Ctr Dp/snf
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 341 Google reviews
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What this means for your family
This facility offers highly regarded nursing care and specialized surgical services, particularly in the rehabilitation wing. However, families should exercise extreme caution regarding the Emergency Room, as multiple reports highlight issues with misdiagnosis, rude physician behavior, and inadequate pain management. If using the ER, closely monitor all communications and ensure all discharge instructions and medications are clearly documented.
Google Reviews
Google Reviews
341 reviews on Google“Families should be aware that while many patients praise the compassionate nursing staff and efficient surgical care, there are significant, recurring reports of medical errors, misdiagnoses, and unprofessional behavior in the Emergency Room. While some reviewers highlight excellent post-surgical recovery and attentive care, others describe serious concerns regarding patient safety, communication failures, and perceived discrimination.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Efficient surgical and post-op care
- Clean and well-maintained facilities
- Professional medical specialists
Concerns
- Unprofessional or rude behavior from ER doctors and security (mentioned by 6 reviewers)
- Serious medical misdiagnosis and mismanagement of care (mentioned by 3 reviewers)
- Language barriers and communication difficulties (mentioned by 3 reviewers)
- Inadequate pain management and treatment refusal (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 243 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that vary only slightly based on the star rating. Negative reviews are met with standardized scripts inviting the reviewer to contact Patient Relations, while positive reviews use a fixed set of appreciative phrases.
Questions for Your Tour
- 1With such a small community of 26 residents, how do you ensure that every person receives personalized attention and that no one's specific needs are overlooked?
- 2We've heard great things about your nursing staff's compassion; how do you ensure that this high level of care and communication is maintained across all shifts?
- 3Could you walk us through your process for managing medications and how you ensure there are no errors or delays in treatment?
- 4In the event of a medical emergency or a sudden change in health, what is the protocol for coordinating with specialists and ensuring immediate, accurate care?
- 5How do you handle communication with families, especially if there is a language barrier or if we need to discuss complex medical updates?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Nurse Cathy Ashley from this hospital was very attentive, friendly, and patient. She explained to us the effects of drinking water and eating, as well as why coughing after surgery is normal.”
“My wife went in for evaluation, and the hospital ran a large number of tests, many of which were expensive and time-consuming. Despite all of this, they ultimately misdiagnosed her condition.”
“The 3rd Floor Acute Rehabilitation Staff is 5-STAR. They are compassionate and kind and efficient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 12 measures
8
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with a long-term catheter
Residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 30 deficiencies across three surveys, with recurring problems in medication management, food safety, and infection control appearing consistently across all three years. While all violations have correction dates, the persistence of issues with medication errors, food handling, and infection prevention programs across multiple surveys suggests ongoing operational challenges that families should carefully consider when evaluating this facility.
Jul 3, 2025Routine9
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 30, 2024Routine13
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 14, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Alhambra Hospital Med Ctr Dp/snf
for profit
Chain Affiliation
Ahmc Healthcare
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 5
Ownership & Management
Owners
Ahmc, INC.
Owner · Organization
Liang, Amy Shlow- Yeh
Owner
Wu, Jonathan
Owner
Wu, Yi Kun
Owner
Wu, Jonathan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
341 reviews from families & visitors
Official Website
Visit alhambrahospital.com
Medicare data downloads
Original nursing home datasets
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