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Nursing HomeMedicaid Investigative

Alden Estates of Countryside, INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1130 Collins Road, Jefferson, WI 53549120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 55 Google reviews

5
4
3
2
1
Alden Estates of Countryside, INC Nursing Home in Jefferson, WI — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (23 vs median 7)

Bottom 25% in WI · Meets national RN staffing standard · Worst in THE ALDEN NETWORK chain · $114,395 in fines

Source: Medicare data

What this means for your family

While the facility's therapy team is frequently praised, the recurring reports of severe neglect and unresponsiveness are critical red flags. If you choose this facility, ensure you have a family member present daily to monitor hygiene, medication administration, and call light response times.

Google Reviews

Google Reviews

55 reviews on Google
Alden Estates of Countryside receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe neglect and dangerous understaffing. Critical concerns frequently involve residents being left in soiled clothing, significant delays in medication administration, and poor communication regarding medical care. While some reviewers describe the facility as clean and homelike, the recurring reports of systemic neglect suggest a high level of inconsistency in care quality.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean5.0Activities7.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Dedicated and skilled therapy team
  • Clean, well-maintained facility environment
  • Specific staff members noted for kindness and professionalism
  • Spacious, private rooms

Concerns

  • Severe understaffing leading to neglect (mentioned by 14 reviewers)
  • Hygiene issues including residents left in soiled clothing (mentioned by 7 reviewers)
  • Significant delays in medication administration (mentioned by 5 reviewers)
  • Unresponsive call lights and lack of assistance (mentioned by 6 reviewers)
  • Poor communication regarding medical status and discharge (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(5)'21(8)'23(7)'25(8)'26(8)

Distribution · 60 analyzed

5
31
4
3
3
0
2
2
1
24

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding staffing levels, could you walk me through your current staffing ratios and how you ensure that call lights are answered promptly for all residents?
  • 2I noticed some concerns regarding hygiene and timely assistance; what specific protocols are in place to ensure residents receive consistent help with personal care and clothing changes throughout the day?
  • 3Can you explain your process for medication management and how you ensure that residents receive their prescriptions on time, especially during shift changes?
  • 4How does your leadership team communicate updates regarding a resident's medical status or changes in care plans to family members?
  • 5I see that the therapy team is highly regarded here; how do you integrate their work into the daily social and activity schedule for residents?
  • 6With 23 recent state violations, what specific steps has the facility taken to improve oversight and ensure higher standards of care for all residents?

Personalized based on this facility's data


Key Review Excerpts

She was left alone on the toilet, and when she called for someone, no one came, so she got up and fell. All of a sudden care givers were abundant. She needs help to do most everything and they make her wait an hour to use the bathroom.

Daughter of resident · 2024☆☆☆☆

My wife waited over a hour and a half for her pain meds and this happens every day. My wife was there for hospice care and I pulled her out after 5 days.

Husband of resident · 2022☆☆☆☆

The rooms were spacious, spotless, and truly comfortable, creating an environment that felt more like a home than a facility.

Family member · 2026★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility71.8%
Worse than Avg
Here
71.8%
US
93.4%
WI
95.6%
Jefferson
85.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
19.4%
WI
25.0%
Jefferson
16.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.0%
Worse than Avg
Here
82.0%
US
95.5%
WI
95.0%
Jefferson
92.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.1%
Mixed vs Avgs
Here
13.1%
US
15.3%
WI
19.9%
Jefferson
12.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
14.4%
WI
16.7%
Jefferson
11.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.6%
Mixed vs Avgs
Here
7.6%
US
12.1%
WI
5.2%
Jefferson
5.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.5%
Worse than Avg
Here
46.5%
US
81.8%
WI
86.6%
Jefferson
74.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.7%
WI
82.2%
Jefferson
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
WI
1.3%
Jefferson
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
5penalties
Well above state avg (9.8)
27 complaint-triggered
$114,395 in fines

This facility shows a concerning pattern of recurring deficiencies, with families filing multiple complaints that triggered 21 deficiencies across 10 surveys. The most frequent issues involve accident prevention and safety, pressure ulcer care, and medication management. Recent surveys in 2025 continue to find problems in these same areas despite previous corrections, suggesting persistent quality concerns that prospective families should carefully evaluate during visits.

Dec 3, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 25, 2025Complaint
1
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jun 23, 2025Complaint
2
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 23, 2025Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

Apr 14, 2025Complaint
12
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Dec 3, 2024Complaint
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0807Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Jun 23, 2025

$197,769

Payment Denial

Jun 23, 2025

10-day denial

Fine

Apr 14, 2025

$41,906

Fine

Dec 3, 2024

$33,248

Fine

Mar 27, 2024

$63,245

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alden Estates of Countryside, INC

Organization Type

for profit

Chain Affiliation

Chain Name

The Alden Network

Chain Size

27 facilities nationwide

Chain avg rating: 2.4/5 · Rank 23 of 27 (Worst)

Ownership & Management

Owners

The Alden Group, Ltd.

Owner · Organization

100%

The Floyd a. Schlossberg Living Trust

Owner (parent company) · Organization

Elisco, Arin

Owner (parent company)

Elisco, Audra

Owner (parent company)

Elisco, Charles

Owner (parent company)

Magnusson, Garrett

Owner (parent company)

Magnusson, Lauren

Owner (parent company)

Magnusson, Paige

Owner (parent company)

Schullo, Joseph

Owner (parent company)

Schullo, Nicole

Owner (parent company)

Schullo, Randi

Owner (parent company)

Key personnel

Bodalski, GerardW-2 Managing EmployeeCarl, JoanOfficer / DirectorSchlossberg, FloydOfficer / DirectorCarl, JoanOfficer / DirectorSchlossberg, FloydOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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