Alden Estates of Countryside, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (23 vs median 7)
Bottom 25% in WI · Meets national RN staffing standard · Worst in THE ALDEN NETWORK chain · $114,395 in fines
What this means for your family
While the facility's therapy team is frequently praised, the recurring reports of severe neglect and unresponsiveness are critical red flags. If you choose this facility, ensure you have a family member present daily to monitor hygiene, medication administration, and call light response times.
Google Reviews
Google Reviews
55 reviews on Google“Alden Estates of Countryside receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe neglect and dangerous understaffing. Critical concerns frequently involve residents being left in soiled clothing, significant delays in medication administration, and poor communication regarding medical care. While some reviewers describe the facility as clean and homelike, the recurring reports of systemic neglect suggest a high level of inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled therapy team
- Clean, well-maintained facility environment
- Specific staff members noted for kindness and professionalism
- Spacious, private rooms
Concerns
- Severe understaffing leading to neglect (mentioned by 14 reviewers)
- Hygiene issues including residents left in soiled clothing (mentioned by 7 reviewers)
- Significant delays in medication administration (mentioned by 5 reviewers)
- Unresponsive call lights and lack of assistance (mentioned by 6 reviewers)
- Poor communication regarding medical status and discharge (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, could you walk me through your current staffing ratios and how you ensure that call lights are answered promptly for all residents?
- 2I noticed some concerns regarding hygiene and timely assistance; what specific protocols are in place to ensure residents receive consistent help with personal care and clothing changes throughout the day?
- 3Can you explain your process for medication management and how you ensure that residents receive their prescriptions on time, especially during shift changes?
- 4How does your leadership team communicate updates regarding a resident's medical status or changes in care plans to family members?
- 5I see that the therapy team is highly regarded here; how do you integrate their work into the daily social and activity schedule for residents?
- 6With 23 recent state violations, what specific steps has the facility taken to improve oversight and ensure higher standards of care for all residents?
Personalized based on this facility's data
Key Review Excerpts
“She was left alone on the toilet, and when she called for someone, no one came, so she got up and fell. All of a sudden care givers were abundant. She needs help to do most everything and they make her wait an hour to use the bathroom.”
“My wife waited over a hour and a half for her pain meds and this happens every day. My wife was there for hospice care and I pulled her out after 5 days.”
“The rooms were spacious, spotless, and truly comfortable, creating an environment that felt more like a home than a facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies, with families filing multiple complaints that triggered 21 deficiencies across 10 surveys. The most frequent issues involve accident prevention and safety, pressure ulcer care, and medication management. Recent surveys in 2025 continue to find problems in these same areas despite previous corrections, suggesting persistent quality concerns that prospective families should carefully evaluate during visits.
Dec 3, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 23, 2025Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Construction Deficiencies
Use approved construction type or materials.
Apr 14, 2025Complaint12
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Dec 3, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Jun 23, 2025
$197,769
Payment Denial
Jun 23, 2025
10-day denial
Fine
Apr 14, 2025
$41,906
Fine
Dec 3, 2024
$33,248
Fine
Mar 27, 2024
$63,245
Ownership & Operations
Who Operates This Facility
Alden Estates of Countryside, INC
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 23 of 27 (Worst)
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
The Floyd a. Schlossberg Living Trust
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Audra
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Lauren
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit aldenestatesofjefferson.com
Medicare data downloads
Original nursing home datasets
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