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Nursing HomeMedicaid Investigative

Ahmc Seton Medical Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1900 Sullivan Avenue, St. Francis · Daly City, CA 94015186 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 255 Google reviews

5
4
3
2
1
Ahmc Seton Medical Center Nursing Home in Daly City, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (17 vs median 13.0)

Bottom 25% in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in AHMC HEALTHCARE chain · $48,836 in fines

Source: Medicare data

What this means for your family

While certain surgical and specialized teams provide excellent care, the facility suffers from systemic issues with ER wait times and staff professionalism. If you choose this facility, closely monitor all billing statements for errors and ensure you are actively advocating for your loved one's medication and treatment needs.

Google Reviews

Google Reviews

255 reviews on Google
Families should approach this facility with significant caution, as many reviewers report extreme wait times in the ER and instances of medical misdiagnosis. While some patients praise specific doctors and nurses for being compassionate and professional, there is a recurring pattern of complaints regarding rude staff behavior, poor communication, and disorganized billing practices.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean2.0ActivitiesN/AMeds2.0MemoryN/AComms2.0Value1.0

Strengths

  • Compassionate specialized nursing care
  • Professional surgical/procedure teams
  • Knowledgeable physicians in specific departments

Concerns

  • Extremely long ER wait times (mentioned by 12 reviewers)
  • Rude or unprofessional staff attitude (mentioned by 15 reviewers)
  • Disorganized or inaccurate billing (mentioned by 4 reviewers)
  • Facility cleanliness and maintenance (mentioned by 4 reviewers)
  • Lack of communication regarding test results (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(13)'20(15)'22(29)'24(39)'26(4)

Distribution · 203 analyzed

5
56
4
16
3
5
2
10
1
116

How They Respond to Reviews

10%response rate
Generic

The hospital uses highly templated responses that primarily aim to move the conversation offline via a specific phone number. While they acknowledge the reviewer's name or specific event in some cases, the core of the response is a repetitive invitation to call a director or COO.

Questions for Your Tour

  • 1Since many people appreciate the expertise of your surgical and specialized nursing teams, how do you ensure that this high level of clinical knowledge is consistently applied to daily resident care?
  • 2What specific steps is the facility taking to improve the cleanliness of the resident rooms and common areas?
  • 3How does the nursing team communicate important updates or test results to family members to ensure everyone stays informed?
  • 4With the high staffing rating noted, how do you support your team in maintaining a professional and friendly attitude toward residents and their loved ones?
  • 5Could you describe the dining experience, including how much variety is offered in the daily menus and how mealtime is organized?
  • 6In the event of a medical emergency, what is the protocol for getting a resident stabilized and how do you manage the transition if they need to be moved to the ER?

Personalized based on this facility's data


Key Review Excerpts

My brother was in the ER at Seton last night and the nurse Kieth Frias took great care of him. My brother has Down Syndrome and is nonverbal so it could be hard to care for him, but Kieth was so patient and gentle with him

ER patient's family · 2025★★★★★

I had a scheduled gender affirming top surgery. The facility and the staff were on top of everything! Very smooth process, very helpful, kind, and I truly felt like I was in good hands.

Surgical patient · 2024★★★★★

I was in the ER... The attendee(?) Deborah Bergman was thorough and the nurses Will and Nikki were amazing. I won’t be scared or intimidated about going to the ER ever again

ER patient · 2021★★★★★
Source: 255 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.36hrs
OK
Registered nurses for medical care
Total Nursing
5.87hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

3

measures

Worse Than Avg

7

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
19.5%
CA
13.7%
San mateo
7.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.4%
CA
10.7%
San mateo
14.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
San mateo
4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.6%
Worse than Avg
Here
10.6%
US
4.9%
CA
4.5%
San mateo
2.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.8%
Mixed vs Avgs
Here
14.8%
US
15.4%
CA
11.6%
San mateo
7.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.4%
Worse than Avg
Here
17.4%
US
15.3%
CA
10.5%
San mateo
11.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.7%
Worse than Avg
Here
51.7%
US
81.8%
CA
94.2%
San mateo
88.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
6penalties
Above state avg (15.4)
7 complaint-triggered
$48,836 in fines

AHMC Seton Medical Center has recurring issues with families filing complaints about accident prevention and safety concerns, plus persistent problems with care planning, medication management, and fire safety systems. The facility shows a pattern of deficiencies across multiple surveys from 2022-2025, with repeat violations in safety hazards, resident assessments, and building safety systems. While all deficiencies have reported correction dates, the recurring nature of safety and care planning issues suggests ongoing operational challenges.

Aug 15, 2025Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 15, 2025Routine
21
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0908Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

May 16, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 8, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Apr 18, 2025Complaint
2
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Feb 14, 2024Routine
29
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · PatternCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Aug 15, 2025

$14,518

Payment Denial

Aug 15, 2025

132-day denial

Fine

Apr 18, 2025

$12,438

Payment Denial

Apr 18, 2025

15-day denial

Fine

Feb 14, 2024

$14,063

Payment Denial

Feb 14, 2024

30-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ahmc Seton Medical Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ahmc Healthcare

Chain Size

5 facilities nationwide

Chain avg rating: 3.0/5 · Rank 4 of 5 (Worst)

Ownership & Management

Owners

Ahmc Healthcare, Lp

Owner · Organization

Mochi Group Lp

Owner · Organization

19%

Olivia Joy Investment CORP

Owner · Organization

20%

Ahmc, INC.

Owner (parent company) · Organization

Alhambra Hospital Medical Center, Lp

Owner (parent company) · Organization

Calmed Investment Lp

Owner (parent company) · Organization

Liang, Amy Shlow- Yeh

Owner (parent company)

Lin, Joy Yu Chu

Owner (parent company)

Lin, Matthew

Owner (parent company)

Wu, Hung Wen

Owner (parent company)

Wu, Yi Kun

Owner (parent company)

Key personnel

Tam, HelenOfficer / DirectorVartanian, SarkisOfficer / DirectorAhmc Healthcare INC.ManagerWu, JonathanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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