Ahmc Seton Medical Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 255 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 13.0)
Bottom 25% in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in AHMC HEALTHCARE chain · $48,836 in fines
What this means for your family
While certain surgical and specialized teams provide excellent care, the facility suffers from systemic issues with ER wait times and staff professionalism. If you choose this facility, closely monitor all billing statements for errors and ensure you are actively advocating for your loved one's medication and treatment needs.
Google Reviews
Google Reviews
255 reviews on Google“Families should approach this facility with significant caution, as many reviewers report extreme wait times in the ER and instances of medical misdiagnosis. While some patients praise specific doctors and nurses for being compassionate and professional, there is a recurring pattern of complaints regarding rude staff behavior, poor communication, and disorganized billing practices.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate specialized nursing care
- Professional surgical/procedure teams
- Knowledgeable physicians in specific departments
Concerns
- Extremely long ER wait times (mentioned by 12 reviewers)
- Rude or unprofessional staff attitude (mentioned by 15 reviewers)
- Disorganized or inaccurate billing (mentioned by 4 reviewers)
- Facility cleanliness and maintenance (mentioned by 4 reviewers)
- Lack of communication regarding test results (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
The hospital uses highly templated responses that primarily aim to move the conversation offline via a specific phone number. While they acknowledge the reviewer's name or specific event in some cases, the core of the response is a repetitive invitation to call a director or COO.
Questions for Your Tour
- 1Since many people appreciate the expertise of your surgical and specialized nursing teams, how do you ensure that this high level of clinical knowledge is consistently applied to daily resident care?
- 2What specific steps is the facility taking to improve the cleanliness of the resident rooms and common areas?
- 3How does the nursing team communicate important updates or test results to family members to ensure everyone stays informed?
- 4With the high staffing rating noted, how do you support your team in maintaining a professional and friendly attitude toward residents and their loved ones?
- 5Could you describe the dining experience, including how much variety is offered in the daily menus and how mealtime is organized?
- 6In the event of a medical emergency, what is the protocol for getting a resident stabilized and how do you manage the transition if they need to be moved to the ER?
Personalized based on this facility's data
Key Review Excerpts
“My brother was in the ER at Seton last night and the nurse Kieth Frias took great care of him. My brother has Down Syndrome and is nonverbal so it could be hard to care for him, but Kieth was so patient and gentle with him”
“I had a scheduled gender affirming top surgery. The facility and the staff were on top of everything! Very smooth process, very helpful, kind, and I truly felt like I was in good hands.”
“I was in the ER... The attendee(?) Deborah Bergman was thorough and the nurses Will and Nikki were amazing. I won’t be scared or intimidated about going to the ER ever again”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
3
measures
7
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
AHMC Seton Medical Center has recurring issues with families filing complaints about accident prevention and safety concerns, plus persistent problems with care planning, medication management, and fire safety systems. The facility shows a pattern of deficiencies across multiple surveys from 2022-2025, with repeat violations in safety hazards, resident assessments, and building safety systems. While all deficiencies have reported correction dates, the recurring nature of safety and care planning issues suggests ongoing operational challenges.
Aug 15, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 15, 2025Routine21
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
May 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 18, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 14, 2024Routine29
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Aug 15, 2025
$14,518
Payment Denial
Aug 15, 2025
132-day denial
Fine
Apr 18, 2025
$12,438
Payment Denial
Apr 18, 2025
15-day denial
Fine
Feb 14, 2024
$14,063
Payment Denial
Feb 14, 2024
30-day denial
Ownership & Operations
Who Operates This Facility
Ahmc Seton Medical Center
for profit
Chain Affiliation
Ahmc Healthcare
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Ahmc Healthcare, Lp
Owner · Organization
Mochi Group Lp
Owner · Organization
Olivia Joy Investment CORP
Owner · Organization
Ahmc, INC.
Owner (parent company) · Organization
Alhambra Hospital Medical Center, Lp
Owner (parent company) · Organization
Calmed Investment Lp
Owner (parent company) · Organization
Liang, Amy Shlow- Yeh
Owner (parent company)
Lin, Joy Yu Chu
Owner (parent company)
Lin, Matthew
Owner (parent company)
Wu, Hung Wen
Owner (parent company)
Wu, Yi Kun
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
255 reviews from families & visitors
Official Website
Visit ahmchealth.com
Medicare data downloads
Original nursing home datasets
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