Adventist Health Delano
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 887 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in ADVENTIST HEALTH chain · $123,442 in fines
What this means for your family
This facility has areas of concern that warrant careful consideration. The facility has 12 deficiencies, which is above the state average. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Google Reviews
Google Reviews
887 reviews on Google“Families can expect highly compassionate and professional nursing staff, with many reviewers specifically praising the kindness of the nurses and the efficiency of the ER and OB departments. While the clinical care is frequently described as excellent and reassuring, some visitors have noted issues with facility maintenance, such as broken televisions in patient rooms, and occasional administrative errors regarding referrals.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- Efficient and quick medical service
- Professional and welcoming reception/registration
- Reassuring care during high-stress procedures
Concerns
- Facility maintenance issues (e.g., broken TVs in Med/Surg)
- Administrative/referral errors causing appointment delays
Rating Trends
Distribution · 239 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team engages with feedback online; how does the facility use resident and family suggestions to improve day-to-day care?
- 2Since the nursing staff is often praised for being so compassionate, how do you ensure that level of personal attention stays consistent during busy shifts?
- 3What is the process for managing medical emergencies or sudden changes in health, especially during the night or weekends?
- 4We want to make sure the living environment is comfortable; are there any current plans or active projects for upgrading room amenities like televisions or shared area equipment?
- 5How does the administrative team coordinate with outside doctors to ensure there are no delays or errors in scheduled appointments and referrals?
- 6Could you tell us more about the daily activities and social opportunities available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were fast, efficient, attentive and caring. The anticipated my every need, keeping me updated and comfortable.”
“I brought my grandma from out of area here to Delano ER. We had the most amazing visit in the ER to her being admitted to ICU with great care and then to med/surg with great care!”
“I was treated with dignity and respect you're staff makes one feel at ease cuz sometimes we go to appointments alone and not knowing what is taking me to place but they make one feel at peace and comfortable and explain everything so clearly”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
6
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with a long-term catheter
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 43 of 76 deficiencies, indicating serious ongoing concerns. The facility shows persistent problems with nursing staffing, wound care and pressure ulcer treatment, and medication management across multiple surveys. While all but one issue have correction dates, recurring patterns in the same problem areas—particularly nursing care quality and medication safety—suggest systemic challenges that continue to prompt family and regulatory intervention.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 3, 2025Complaint2
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Apr 10, 2025Routine10
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Jan 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Federal Penalties
Fine
Jul 3, 2025
$77,740
Payment Denial
Jul 3, 2025
59-day denial
Fine
Oct 9, 2024
$45,702
Payment Denial
Jan 19, 2024
56-day denial
Ownership & Operations
Who Operates This Facility
Adventist Health Delano
nonprofit
Chain Affiliation
Adventist Health
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
887 reviews from families & visitors
Official Website
Visit adventisthealth.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.