Advanced Healthcare of Mesa
Strong Medicare quality ratings; families often praise clean, hotel-like facility. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent therapy services, recent reviews show a concerning trend regarding staffing levels and response times. When touring, ask specifically about the current nurse-to-patient ratio on night shifts and how the facility ensures timely responses to call buttons.
Google Reviews
Google Reviews
62 reviews on Google“Advanced Healthcare of Mesa is a skilled nursing and rehabilitation facility that receives polarized feedback. Many families praise the facility for its clean, hotel-like environment, private rooms, and dedicated therapy teams. However, a significant number of recent reviews highlight serious concerns regarding understaffing, slow response times to call buttons, and lapses in basic patient care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, hotel-like facility
- Spacious private rooms
- Effective physical and occupational therapy
- Professional and compassionate nursing staff (cited by many)
Concerns
- Slow response times to call buttons and bathroom requests (mentioned by 4 reviewers)
- Understaffing, particularly during night shifts (mentioned by 3 reviewers)
- Poor communication with families regarding medical status or transfers (mentioned by 2 reviewers)
- Patient falls or injuries due to lack of supervision (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily schedule to ensure they remain active?
- 2I noticed some families have expressed concerns about response times for call buttons; what is your current protocol for ensuring residents receive timely assistance, especially during the night shift?
- 3With your focus on maintaining a high standard of care, what steps are you taking to improve communication with families regarding changes in a resident's medical status or care plan?
- 4Since medication management is a critical part of daily life, could you walk me through your process for ensuring accuracy and consistency in administering medications?
- 5To help us feel more secure, what specific supervision protocols do you have in place to prevent falls and ensure resident safety throughout the day and night?
- 6I see that you have a very clean, hotel-like environment; how do you balance this aesthetic with the necessary medical equipment to ensure the facility remains both comfortable and safe?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly and helpful all the staff makes you feel at home they are all very welcoming, the young lady at the front is really sweet. The rooms are private with amazing 24-7 staffing ready to help”
“They are short staffed at this facility, especially at night, and don’t respond within a reasonable time to help patients with bathroom requests. Waits of 10-40 minutes were common.”
“My Father stayed at Advanced Healthcare in Mesa for several weeks. What I appreciated the most was that the nurses, therapy and nutrition teams all seemed to genuinely care about him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Advanced Healthcare of Mesa has moderate deficiency patterns with one complaint filed by families regarding improper resident discharge procedures. The facility shows recurring issues in three main areas: resident rights and communication, fire safety systems, and emergency preparedness protocols. All identified problems have been corrected by the facility, suggesting responsiveness to compliance issues, though the pattern of safety-related deficiencies may warrant consideration during your evaluation process.
Sep 5, 2025Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Oct 18, 2024Routine10
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 9, 2023Routine6
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 9, 2023Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Sep 29, 2022Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Advanced Healthcare of Mesa
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 10 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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