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Strong Medicare quality ratings; public reviewers often praise clean, hotel-like facility. Still worth an in-person visit.
based on 63 Google reviews
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Advanced Healthcare of Mesa has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, hotel-like facility and spacious private rooms. Review the component ratings and current source records before deciding.
Advanced Healthcare of Mesa is a skilled nursing and rehabilitation facility that receives polarized feedback. Many families praise the facility for its clean, hotel-like environment, private rooms, and dedicated therapy teams. However, a significant number of recent reviews highlight serious concerns regarding understaffing, slow response times to call buttons, and lapses in basic patient care and communication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 65 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly and helpful all the staff makes you feel at home they are all very welcoming, the young lady at the front is really sweet. The rooms are private with amazing 24-7 staffing ready to help”
“They are short staffed at this facility, especially at night, and don’t respond within a reasonable time to help patients with bathroom requests. Waits of 10-40 minutes were common.”
“My Father stayed at Advanced Healthcare in Mesa for several weeks. What I appreciated the most was that the nurses, therapy and nutrition teams all seemed to genuinely care about him.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Advanced Healthcare of Mesa has moderate deficiency patterns with one complaint filed by families regarding improper resident discharge procedures. The facility shows recurring issues in three main areas: resident rights and communication, fire safety systems, and emergency preparedness protocols. All identified problems have been corrected by the facility, suggesting responsiveness to compliance issues, though the pattern of safety-related deficiencies may warrant consideration during your evaluation process.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Advanced Healthcare of Mesa
for profit
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 1 of 25 (Highest rating)
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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