Advanced Health Care of Glendale
Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.
based on 185 Google reviews
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What this means for your family
This facility offers a high-end, clean environment with an excellent physical therapy department, making it a strong contender for short-term rehab. However, families must be vigilant regarding communication and nursing responsiveness; we strongly recommend scheduling frequent visits to monitor your loved one's care and ensuring you are directly involved in all medical transitions and medication management.
Google Reviews
Google Reviews
185 reviews on Google“Advanced Health Care of Glendale receives polarized feedback, with many reviewers praising the facility's aesthetic, cleanliness, and physical therapy services. However, significant concerns regarding inconsistent nursing responsiveness, poor communication during medical transitions, and occasional neglect of patient needs persist across multiple years. Families should be aware that while the environment is often described as resort-like, the quality of hands-on care can vary significantly depending on the shift and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Highly rated physical and occupational therapy
- Warm and welcoming atmosphere
- Professional and attentive administrative leadership
Concerns
- Slow or non-responsive nursing staff to call buttons (mentioned by 6 reviewers)
- Poor communication regarding medical status and discharge planning (mentioned by 5 reviewers)
- Inconsistent medication management and administration (mentioned by 4 reviewers)
- Understaffing, particularly during night shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 190 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility's strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily schedule to ensure they aren't overwhelmed?
- 2Could you walk me through the typical process for updating family members on a resident's medical status or changes in their care plan?
- 3I noticed that responsiveness to call buttons is a priority for many families; what is your internal protocol for ensuring staff are alerted and attend to those requests promptly, especially during evening hours?
- 4How does your nursing team manage the medication administration process to ensure accuracy and consistency for residents?
- 5What kind of social activities or community engagement opportunities are available for residents to enjoy throughout the week?
- 6Given the importance of clear communication, what is the best way for me to stay in the loop regarding my loved one's daily progress and any administrative updates?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is prompt and receptive to the needs of the patients. The therapists are knowledgeable and assist with the needed safety precautions.”
“I had to stay on top of the PT & OT therapy when I found it being skipped. More than once, our doctor's orders (who performed the surgery) were not followed.”
“Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing complaints that triggered federal inspections, including recent issues in 2024 with resident dignity and respect. The most recurring problems involve resident rights violations, care planning standards, and medication management. While all deficiencies show correction dates, the facility has had consistent issues across multiple surveys from 2022 through 2024, suggesting ongoing quality challenges that families should carefully consider.
Feb 5, 2026Routine4
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 27, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 10, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Apr 25, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 18, 2022Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Advanced Health Care of Glendale
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 13 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
185 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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