Addison Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
The physical therapy department at Addison is highly regarded and may be a strong asset for short-term rehabilitation. However, families should be aware of significant concerns regarding facility cleanliness and staffing levels. We strongly recommend visiting in person during a weekend to observe the environment and staffing ratios firsthand before making a decision.
Google Reviews
Google Reviews
38 reviews on Google“Addison Healthcare Center receives highly polarized feedback, with some families praising the dedicated nursing and therapy staff while others report severe concerns regarding facility maintenance and patient safety. Recurring criticisms focus on an pervasive odor, cleanliness issues, and inconsistent communication during medical emergencies. While the physical therapy department is frequently highlighted as a standout asset, the facility's overall reputation is hindered by reports of understaffing and administrative shortcomings.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Many individual nurses and aides described as compassionate
- Active and dedicated activities department
- Open-door policy from administration
Concerns
- Pervasive urine odor and poor facility cleanliness (mentioned by 4 reviewers)
- Understaffing, particularly on weekends (mentioned by 3 reviewers)
- Poor communication regarding medical emergencies or medication errors (mentioned by 2 reviewers)
- Inadequate maintenance (e.g., exposed wires, flickering lights, broken equipment) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high praise for your therapy team, how do they coordinate with the nursing staff to ensure my loved one stays active throughout the week?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current process for identifying and repairing equipment or infrastructure issues?
- 3With the weekend staffing levels being a common concern for families, what specific protocols do you have in place to ensure residents receive consistent care during those shifts?
- 4How does your team handle communication with families during a medical emergency or a change in medication to ensure we are kept fully informed?
- 5I see that cleanliness is a priority for your administration; what is your current daily cleaning schedule, and how do you monitor the environment to ensure it stays fresh and sanitary?
- 6Since your activities department is so highly regarded, could you share a few examples of how you tailor these programs to meet the interests of residents with different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“Couldn’t walk when I arrived. Three and a half weeks later, I am at home and walking ! Cudo’s to the OT/PT department (Tina, Becky, and Elise). Amazing!”
“Activities Director, Robin & activities assistants, Cloey & Nikki go above & beyond, working tirelessly for the welfare & happiness of their residents.”
“The place is horrific the staff is like a circus there is no professionalism it's hard to stay there for long the smell is overwhelming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Addison Healthcare Center has recurring deficiencies primarily in fire safety systems, electrical equipment, and infection control across multiple surveys from 2019 to 2025. Families filed complaints in 2024 regarding abuse prevention and incident reporting policies, which have been corrected. While the facility consistently addresses violations with correction dates, the pattern of repeated issues with building safety systems and the complaint-triggered deficiencies regarding resident protection warrant careful consideration during your visit.
Feb 25, 2025Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Services Deficiencies
Meet other general requirements that are deficient.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 15, 2022Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Dec 28, 2019Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Ownership & Operations
Who Operates This Facility
Addison Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 6 of 121 (Best)
Ownership & Management
Owners
Sxcy Mstr Lsco, LLC
Owner · Organization
Health Care Lease Facilities, LLC
Owner (parent company) · Organization
Sxcy Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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