Accura Healthcare of Kenesaw
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 5)
Bottom 25% in NE · Critically understaffed (RN) · Significantly below average staffing · Worst in ACCURA HEALTHCARE chain · $8,089 in fines
What this means for your family
While older reviews suggest a clean facility with active engagement, the recent trend of reports regarding communication barriers and financial security concerns is alarming. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking for a clear policy on how they facilitate family contact and protect resident assets.
Google Reviews
Google Reviews
13 reviews on Google“Accura HealthCare of Kenesaw presents a highly polarized experience, with older reviews praising the cleanliness and staff, while recent feedback highlights severe concerns regarding communication, financial security, and resident care. Families report significant difficulties in reaching loved ones and express deep distress over alleged mismanagement of personal funds. Potential visitors should be aware of the stark contrast between historical positive experiences and recent reports of neglect and lack of transparency.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive staff (historical)
- Variety of resident activities
Concerns
- Difficulty communicating with residents and lack of responsiveness to family inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
- 2I noticed some families have expressed difficulty with communication; what is your standard process for keeping family members updated on their loved one's daily status and health changes?
- 3With the facility's current CMS health inspection rating, what specific steps is the leadership team taking to address these findings and improve the quality of care?
- 4How does your team ensure that the activities offered are tailored to the specific cognitive needs of residents in memory care?
- 5In the event of a medical emergency, what is your protocol for notifying the primary family contact, and how quickly can a resident be transported to a hospital if needed?
- 6I see that you have responded to some online feedback; how does the management team use input from families to make tangible improvements to the resident experience?
Personalized based on this facility's data
Key Review Excerpts
“My mother was in this nursing home for 3 years. It was always clean and my mother never mentioned any major problems. The care and attention the clients received was very good.”
“Someone there or my sister stole all my dad money. Over 10 thousand dollars. I’ve been trying to reach my dad for like 6 months. They took his phone. when I call they don’t answer my calls.”
“Not enough trying to work with type of residents. There are more psychological patients than geriatric.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
3
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections at this facility, with recurring issues in resident safety, medication management, and infection control persisting across surveys. The facility has been cited for accident hazards appearing in three separate years, medication errors, and problems with physician visits and resident assessments. While all deficiencies show correction dates, the pattern of repeat violations in core care areas suggests ongoing challenges with maintaining consistent quality standards.
Feb 17, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 26, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Aug 1, 2024Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jun 25, 2024Complaint2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Payment Denial
Aug 26, 2025
5-day denial
Fine
Mar 18, 2025
$8,089
Ownership & Operations
Who Operates This Facility
Accura Healthcare of Kenesaw
for profit
Chain Affiliation
Accura Healthcare
41 facilities nationwide
Chain avg rating: 2.4/5 · Rank 24 of 37 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit accura.healthcare
Medicare data downloads
Original nursing home datasets
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