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Nursing HomeMedicaid Investigative

Accura Healthcare of Creston

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1000 East Howard, Creston, IA 5080131 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 6 Google reviews

Accura Healthcare of Creston Nursing Home in Creston, IA — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in IA · Meets national RN staffing standard · Above recommended total nurse staffing · $16,801 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

Given the reports of unannounced room changes and poor discharge communication, families should establish a clear, written protocol for how and when they are to be notified of any changes in their loved one's status. It is advisable to conduct frequent, unannounced visits to monitor the care environment and ensure that personal property is being tracked appropriately.

Google Reviews

Google Reviews

6 reviews on Google
Accura Healthcare of Creston receives highly polarized feedback, with families reporting significant concerns regarding communication, administrative transparency, and staff professionalism. While some visitors report satisfaction with their loved ones' daily care, others describe serious issues including unannounced room changes, missing personal belongings, and aggressive behavior from staff members.

Quality Themes

Tap a score for details
FoodN/AStaff3.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Welcoming environment
  • Positive daily care for some residents
  • Active, energetic resident engagement

Concerns

  • Poor communication regarding resident status and discharge (mentioned by 2 reviewers)
  • Unprofessional or aggressive staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02024(1)3.72025(3)3.72026(3)

Distribution · 7 analyzed

5
4
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the energetic resident engagement here; what kind of daily activities or social events do you have planned for the residents this month?
  • 2How does the nursing team ensure that family members are kept updated and informed about any changes in a resident's health or status?
  • 3What specific steps does your staff take to ensure every interaction with residents and their families is professional, respectful, and supportive?
  • 4With a smaller, intimate community of 31 residents, how do you ensure that medical needs and emergencies are addressed promptly during the night or on weekends?
  • 5What is your process for managing and resolving any clinical or care-related concerns that a family might bring to your attention?
  • 6How do you approach training your team to maintain a high standard of care and consistent communication across all shifts?

Personalized based on this facility's data


Key Review Excerpts

They moved my Dad multiple times without contacting me(POA), I would find out when I'd arrive to see him and his room was empty. All his belongs kept going missing

Long-term resident's family · 2025☆☆☆☆

The admissions director was rude and no communication that they didn't tell us getting out they knew week before. Argued with me.

Rehab patient's family · 2024☆☆☆☆

This place is a joke. It’s no wonder families have problems with there loved ones there. There employees are to worried causing trouble.

Family member · 2026☆☆☆☆
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
14.4%
IA
17.6%
Union
12.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility38.5%
Worse than Avg
Here
38.5%
US
19.4%
IA
25.9%
Union
17.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
15.3%
IA
17.5%
Union
11.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
IA
4.1%
Union
13.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.4%
IA
19.4%
Union
14.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.3%
Worse than Avg
Here
10.3%
US
5.3%
IA
4.9%
Union
5.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.6%
Worse than Avg
Here
78.6%
US
81.8%
IA
84.0%
Union
81.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (6.2)
14 complaint-triggered
$16,801 in fines

Families have filed multiple complaints triggering inspections, with 14 of 36 deficiencies arising from family reports about care quality, resident assessment and care planning, and nursing services. The facility shows recurring problems with developing proper care plans and ensuring quality nursing care across multiple surveys from 2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas and ongoing family complaints suggests persistent quality concerns families should investigate thoroughly.

Oct 30, 2025Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jul 11, 2024Routine
21
0805Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0940Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0941Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0945Potential for harm · PatternCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0949Potential for harm · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0843Minimal · WidespreadCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

Jul 11, 2024Complaint
5
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

May 16, 2024Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Mar 21, 2024Complaint
1
0607Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Feb 1, 2024Complaint
4
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jul 11, 2024

$16,801

Payment Denial

Jan 31, 2024

28-day denial

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
30deficiencies
Dec 16, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Oct 30, 2025Complaint
Clean

Fed violations: 2, State violations: 0

Oct 15, 2025Other
Clean

Fed violations: 0, State violations: 0

May 15, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Aug 15, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Jul 11, 2024Inspection
Clean

Fed violations: 25, State violations: 1

Jun 1, 2024Complaint
Clean

Fed violations: 0, State violations: 0

May 16, 2024Complaint
Clean

Fed violations: 1, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Accura Healthcare of Creston

Organization Type

for profit

Chain Affiliation

Chain Name

Accura Healthcare

Chain Size

41 facilities nationwide

Chain avg rating: 2.3/5 · Rank 4 of 7

Ownership & Management

Owners

Aviv Healthcare of the Midwest LLC

Owner · Organization

Avenue94 LLC

Owner (parent company) · Organization

Aviv Healthcare Holdings LLC

Owner (parent company) · Organization

Kimmons Healthcare Investments LLC

Owner (parent company) · Organization

Ktl Enterprises LLC

Owner (parent company) · Organization

Little River Investments LLC

Owner (parent company) · Organization

Zrr Opco LLC

Owner (parent company) · Organization

Allen, Brady

Owner (parent company)

Glaser, Kristopher

Owner (parent company)

Kleinsasser, Megan

Owner (parent company)

Leneave, Ted

Owner (parent company)

Toti, Lisa

Owner (parent company)

Key personnel

Accura Management Consulting Services LLCManagerAllen, BradyManagerGlaser, KristopherManagerKleinsasser, MeganManagerLeneave, TedManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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