Accura Healthcare of Creston
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in IA · Meets national RN staffing standard · Above recommended total nurse staffing · $16,801 in fines · Very few deficiencies
What this means for your family
Given the reports of unannounced room changes and poor discharge communication, families should establish a clear, written protocol for how and when they are to be notified of any changes in their loved one's status. It is advisable to conduct frequent, unannounced visits to monitor the care environment and ensure that personal property is being tracked appropriately.
Google Reviews
Google Reviews
6 reviews on Google“Accura Healthcare of Creston receives highly polarized feedback, with families reporting significant concerns regarding communication, administrative transparency, and staff professionalism. While some visitors report satisfaction with their loved ones' daily care, others describe serious issues including unannounced room changes, missing personal belongings, and aggressive behavior from staff members.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming environment
- Positive daily care for some residents
- Active, energetic resident engagement
Concerns
- Poor communication regarding resident status and discharge (mentioned by 2 reviewers)
- Unprofessional or aggressive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the energetic resident engagement here; what kind of daily activities or social events do you have planned for the residents this month?
- 2How does the nursing team ensure that family members are kept updated and informed about any changes in a resident's health or status?
- 3What specific steps does your staff take to ensure every interaction with residents and their families is professional, respectful, and supportive?
- 4With a smaller, intimate community of 31 residents, how do you ensure that medical needs and emergencies are addressed promptly during the night or on weekends?
- 5What is your process for managing and resolving any clinical or care-related concerns that a family might bring to your attention?
- 6How do you approach training your team to maintain a high standard of care and consistent communication across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“They moved my Dad multiple times without contacting me(POA), I would find out when I'd arrive to see him and his room was empty. All his belongs kept going missing”
“The admissions director was rude and no communication that they didn't tell us getting out they knew week before. Argued with me.”
“This place is a joke. It’s no wonder families have problems with there loved ones there. There employees are to worried causing trouble.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
4
measures
10
measures
1
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with 14 of 36 deficiencies arising from family reports about care quality, resident assessment and care planning, and nursing services. The facility shows recurring problems with developing proper care plans and ensuring quality nursing care across multiple surveys from 2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas and ongoing family complaints suggests persistent quality concerns families should investigate thoroughly.
Oct 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jul 11, 2024Routine21
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Jul 11, 2024Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Feb 1, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 11, 2024
$16,801
Payment Denial
Jan 31, 2024
28-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Dec 16, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 30, 2025ComplaintClean
Fed violations: 2, State violations: 0
Oct 15, 2025OtherClean
Fed violations: 0, State violations: 0
May 15, 2025InspectionClean
Fed violations: 0, State violations: 0
Aug 15, 2024InspectionClean
Fed violations: 0, State violations: 0
Jul 11, 2024InspectionClean
Fed violations: 25, State violations: 1
Jun 1, 2024ComplaintClean
Fed violations: 0, State violations: 0
May 16, 2024ComplaintClean
Fed violations: 1, State violations: 0
Ownership & Operations
Who Operates This Facility
Accura Healthcare of Creston
for profit
Chain Affiliation
Accura Healthcare
41 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 7
Ownership & Management
Owners
Aviv Healthcare of the Midwest LLC
Owner · Organization
Avenue94 LLC
Owner (parent company) · Organization
Aviv Healthcare Holdings LLC
Owner (parent company) · Organization
Kimmons Healthcare Investments LLC
Owner (parent company) · Organization
Ktl Enterprises LLC
Owner (parent company) · Organization
Little River Investments LLC
Owner (parent company) · Organization
Zrr Opco LLC
Owner (parent company) · Organization
Allen, Brady
Owner (parent company)
Glaser, Kristopher
Owner (parent company)
Kleinsasser, Megan
Owner (parent company)
Leneave, Ted
Owner (parent company)
Toti, Lisa
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit accura.healthcare
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.