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Strong Medicare quality ratings; public reviewers often praise dedicated nursing and rehab staff. Still worth an in-person visit.
based on 34 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Accolade Healthcare of Waterloo has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: dedicated nursing and rehab staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Accolade Healthcare of Waterloo presents a polarized experience, with recent reviews showing a sharp divide between high praise for clinical care and severe frustration regarding administrative communication. While many families commend the nursing and rehab staff for their dedication and the facility's cleanliness, others report significant issues with unresponsive management, billing transparency, and difficulty navigating the admissions process.
Quality Themes
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Concerns
Rating Trends
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Distribution · 38 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The Therapy really helped my 84 yo parents return to their home quickly. The rooms were nice, food was good! I was really impressed, as were my parents.”
“Chelsea in admissions is amazing however amy in Accounting and Susan her boss treat you like a child and when you ask for copies of your bill or an itemized bill get very upset with you.”
“All we wanted was to move our loved one closer to home, (its been well over 2 months now) Calls & emails not returned!! I have been ignored on all questions, not informed of availability.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing complaints about abuse reporting procedures, and recurring issues with accident prevention appearing across all three surveys despite corrections. The most frequent problems involve accident prevention and safety hazards, fire safety systems, and medication management. While all deficiencies show correction dates, the repeated accident prevention violations suggest ongoing challenges with resident safety supervision that families should discuss during visits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Accolade Healthcare of Waterloo
government
Accolade Healthcare
7 facilities nationwide
Owners
Monroe County
Owner · Organization
Key personnel
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Google Reviews
34 reviews from families & visitors
Official Website
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Original nursing home datasets
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