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Nursing HomeMedicaid

Acc Care Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

7801 Rush River Drive, Pocket · Sacramento, CA 9583199 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 28 Google reviews

5
4
3
2
1
Acc Care Center Nursing Home in Sacramento, CA — Street View
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What this means for your family

This facility is highly regarded for its clean environment and the compassion of its long-term care staff. However, because there are documented, severe allegations of pressure ulcer development and neglect in the past, families should perform a thorough physical inspection of the facility and ask specifically about their current wound care protocols and skin integrity monitoring.

Google Reviews

Google Reviews

28 reviews on Google
Families considering ACC Care Center will find a facility highly praised for its compassionate, family-like nursing staff and exceptional cleanliness. While many long-term residents thrive here, particularly in dementia and rehab care, there are serious, critical allegations from past reviewers regarding severe neglect, including the development of stage 3 pressure ulcers and medication errors.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean10.0ActivitiesN/AMeds1.0Memory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • High-quality food and diverse dining options
  • Effective rehabilitation and dementia care

Concerns

  • Severe medical neglect including stage 3 bedsores (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)4.03.0'18(8)1.01.0'21(1)5.03.4'24(5)4.0'25(8)

Distribution · 33 analyzed

5
22
4
0
3
0
2
0
1
11

How They Respond to Reviews

50%response rate
Good

The owner provides highly personalized and empathetic responses to positive reviews, often referencing specific family members or staff members mentioned. For negative reviews, they remain professional, either clarifying misunderstandings or providing direct contact information for resolution.

Questions for Your Tour

  • 1I noticed some wonderful comments about the quality of the food and dining options here; could you tell me more about what a typical daily menu looks like?
  • 2How does the nursing team approach regular skin checks and wound care to ensure residents stay comfortable and healthy?
  • 3Could you walk me through your specific protocols for managing medications and ensuring everything is administered accurately and on time?
  • 4What kind of daily activities or social programs do you have in place to keep the residents engaged and active?
  • 5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
  • 6I saw that the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

My mom has been there about four years now!!! She was on Hospice at our home for a few months and we were able to get her in there with the help of Kory and the Dr and all of the amazing staff!!! Her dementia has been so bad, now one of my sister and I go to visit every Sunday we see our mom again and we see our mom again and her dementia has been under control!!!!!

Long-term resident's family · 2025★★★★★

I was a wound care physician at ACC and up to 30 other nursing homes as well in the area. I visited every nursing home on a weekly or bi-weekly basis. I can attest that ACC is hands down the best nursing home there is in the Sacramento region

Visiting Physician · 2023★★★★★

The food was good the best I ever had in a hospital or skilled nursing facility.

Rehab patient · 2024★★★★★
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
5.44hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
45%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
19.5%
CA
13.7%
Sacramento
8.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Sacramento
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Mixed vs Avgs
Here
7.1%
US
14.4%
CA
10.4%
Sacramento
6.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Sacramento
99.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.4%
Mixed vs Avgs
Here
14.4%
US
15.4%
CA
11.6%
Sacramento
8.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.7%
Mixed vs Avgs
Here
14.7%
US
19.4%
CA
10.7%
Sacramento
9.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
79.7%
CA
93.2%
Sacramento
97.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
CA
94.2%
Sacramento
98.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
CA
1.5%
Sacramento
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
6penalties
Near state avg (15.4)
7 complaint-triggered
$24,087 in fines

ACC Care Center has significant recurring issues with families filing complaint reports, particularly involving care planning and medication management problems that persist across multiple inspections. The facility shows ongoing deficiencies in medication management, safety systems, and nutrition services that appear consistently from 2023 through 2025, suggesting systemic problems that haven't been fully resolved despite reported corrections.

Sep 5, 2025Routine
16
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jan 6, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 24, 2024Complaint
3
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 8, 2024Routine
22
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 8, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 27, 2023Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Feb 20, 2024

$4,140

Fine

Feb 12, 2024

$3,764

Fine

Jan 22, 2024

$9,032

Fine

Jan 8, 2024

$2,258

Fine

Jan 2, 2024

$1,748

Fine

Dec 11, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Acc Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Ashizawa, WinstonOfficer / DirectorBienko, MaryOfficer / DirectorConnolly, LoraOfficer / DirectorLuu, BrentOfficer / DirectorMasuoka, BettyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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