Acadia Center for Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
While the rehab therapy department is frequently praised for helping patients regain mobility, the facility has a persistent pattern of understaffing and poor communication. If you choose this facility, we strongly recommend visiting daily to monitor your loved one's hygiene and medical status, as multiple families reported that staff responsiveness is unreliable.
Google Reviews
Google Reviews
50 reviews on Google“Acadia Center for Nursing and Rehabilitation receives highly polarized feedback, with many families reporting severe neglect, poor communication, and understaffing, while others praise the facility's physical and occupational therapy programs. While some residents report successful recoveries and attentive care, a significant number of reviewers cite dangerous medical oversights, unsanitary conditions, and unresponsive staff. Families considering this facility should be aware of the stark contrast between the positive experiences in the rehab department and the frequent reports of neglect in long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Professional and dedicated rehab staff
- Engaging recreation and activity programs
- Friendly front desk and administrative personnel
Concerns
- Severe understaffing leading to neglect (mentioned by 9 reviewers)
- Unresponsive to call bells and patient requests (mentioned by 6 reviewers)
- Poor hygiene and unsanitary room conditions (mentioned by 5 reviewers)
- Inadequate communication with families regarding medical status (mentioned by 4 reviewers)
- Poor quality and unappealing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high volume of residents at this facility, what specific protocols are in place to ensure that call bells are answered promptly and that residents receive timely assistance?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these therapy goals into the daily routine for residents who are here for long-term care?
- 3Could you walk me through your current staffing model and how you ensure consistent, hands-on care for residents during shift changes and peak hours?
- 4What is your process for maintaining room cleanliness and hygiene standards, and how often are housekeeping checks conducted in resident living areas?
- 5How do you keep families updated on changes in a resident's medical status, and what is the best way for us to communicate directly with the nursing team?
- 6I see you have an active recreation program; could you share a sample of the activities planned for this week and how you encourage residents to participate?
Personalized based on this facility's data
Key Review Excerpts
“My mother fell three times there but they only took x-rays of her wrist and her back but her when she fell on her head it was never reported”
“The therapy department is the best I have delt with. They are friendly, kind , caring ,and hardworking. I was totally non weight bearing from a fall that broke my knee and fema for 10 weeks, they worked with me to get my body stronger everyday.”
“My mother went here on November 15 2022 for rehabilitation of a broken hip. Unfortunately contacted Covid while there. Was poorly treated for this virus. As my mom got worse, I asked the staff if I should have her transferred to the hospital. I was told by a few nurses and administrators there is nothing a hospital can do that they can’t.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 21 corrected deficiencies across three surveys with no complaints filed by families. The most recurring issues involve fire safety systems (sprinkler maintenance, smoke detection, emergency lighting), medication management (labeling errors, significant medication mistakes), and resident assessment timeliness. While all violations have been corrected, fire safety problems persisted across multiple inspections, suggesting potential ongoing maintenance challenges that families should inquire about during visits.
Sep 18, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 7, 2023Routine14
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Feb 24, 2020Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Acadia Center for Nursing and Rehabilitation
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit acadiacenter.com
Medicare data downloads
Original nursing home datasets
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