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Nursing HomeMedicaid

Wellsprings of Gilbert

Limited public data on Wellsprings of Gilbert. Call, tour, and ask to meet current residents' families — your own impression matters most.

3319 South Mercy Road, Gilbert Medical Center · Gilbert, AZ 85297Licensed & Active
Google rating
4.7/5

based on 99 Google reviews

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What this means for your family

This facility is highly regarded for its professional therapy teams and clean, beautiful environment. However, because there are recent, severe reports of inadequate nutrition and missed therapy sessions, families should perform a thorough check of the daily therapy logs and nutrition plans during their visits.

Google Reviews

Google Reviews

99 reviews analyzed
Families can expect high-quality rehabilitation services and a clean, beautiful facility with a highly praised nursing and therapy team. However, there are critical reports of severe neglect regarding wound care and nutrition, as well as inconsistencies in the frequency of promised physical and occupational therapy sessions.

Quality Themes

Food5.0Staff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • Effective physical and occupational therapy programs
  • Clean and well-maintained, spacious building
  • Private rooms and modern amenities

Concerns

  • Inconsistency in therapy session frequency
  • Severe neglect regarding wound care and nutrition

Rating Trends

Tap a year to see what changed

2345.02025(17)4.42026(13)

Distribution

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15 reviews posted between Oct 15, 2025Oct 18, 2025 · 15 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've noticed how much the management engages with the community online; how does that same level of communication translate to how you update families on a resident's daily progress?
  • 2The facility looks incredibly spacious and well-maintained; could you tell us more about how the private rooms are designed to feel like a comfortable home?
  • 3We are looking for consistent progress in rehabilitation; how do you ensure that physical and occupational therapy sessions happen on a regular, predictable schedule for every resident?
  • 4With the high standard of nursing care mentioned by others, what specific protocols do you have in place to ensure wound care and nutritional needs are monitored with extreme precision?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with the community here in Gilbert?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The staff starting from admin personally visiting us in the hospital prior to admission explaining all details, the sweet welcoming receptionist to the case manager guiding us in D/C , the CNA’s, the LPN’s, the OT’s, the PTA’s , the NP( love love her) the housekeeping and let just give a huge shoutout to the dietary

Rehab patient's family · 2026★★★★★

My mother was sent here to work on PT and OT after surgery. We were told she would have 1 hour of each per day. Unfortunately, someone would only show up every few days and work with her for around 10 minutes

Rehab patient's family · 2026☆☆☆☆

He was supposed to get physical therapy and he was in so much pain. He wasn’t able to do it so they just left him laying in bed two weeks after being there he quit eating and then he need to even try and feed him.

Deceased resident's family · 2026☆☆☆☆
Source: 99 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

12total
14deficiencies
Mar 24, 2026Complaint
CleanReport

The complaint survey was conducted on 3/24/26, with investigation of intake: 00158262. There were no deficiencies cited.

Dec 2, 2025Other
NFPA 101 FederalCorrected Jan 15, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.

NFPA 101 FederalCorrected Dec 24, 2025

Based on observation, the is missing exit signage above the nurses station in “A” wings that is the designated exit path per wall signage for evacuation. No exit signage could cause harm to the patients and/or staff in the event of a fire or emergency.

NFPA 101 FederalCorrected Dec 23, 2025

Based on observations during the tour conducted on December 2, 2025, it was determined that the facility failed to ensure that a restraint chain (tether) was properly installed on the kitchen appliances to protect the gas connection. Failure to protect connections on appliances that are on casters or wheels can result in a rupture of gas or electric connections, resulting in a risk of fire events.Â

NFPA 101 Federal

Based on observation, it was determined that the facility failed to ensure that all parts of the facility were provided with sprinkler system coverage. Failing to provide sprinkler coverage in all areas of the facility by blocking the sprinkler heads could result in the sprinkler not controlling the fire, which could cause harm to the patients.

Sep 2, 2025Complaint
CleanReport

The state complaint survey was conducted on September 2, 2025 of the following complaint numbers: 00141421 and 00142765. There were no deficiencies cited. 

Mar 21, 2025Complaint
CleanReport

An investigation was conducted on March 21, 2025 of intake # SF00122814. There were no deficiencies cited.

Nov 1, 2024Complaint
CleanReport

A complaint survey was conducted on November 1, 2024 for the investigation of intake # AZ00217569, AZ00217648. There were no deficiencies cited.

Sep 30, 2024Other

42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification, survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on October 08, 2024. The facility meets the standards, based on acceptance of a plan of correction.

NFPA 101Corrected Nov 14, 2024

Based on observation and interviews the facility failed to provide automatic sprinkler protection for the attached pergola on the south side of the building. The pergola is over four feet in width. Failing to provide automatic sprinklers to all areas of the facility could cause harm to residents and/or staff in time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on October 8, 2024, revealed a wooden pergola that is tied into the building on the south side of the building was not sprinklered. The pergola extends ten feet off the building. Management staff acknowledged during the facility tour and exit conference on October 8, 2024.

NFPA 101Corrected Oct 14, 2024

Based on observation the facility failed to properly seal drywall patches above the ceiling tiles of the therapy room fire doors and the wall to the right of the door. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility which could cause harm to the patients in the time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.7.3 "Any required smoke barrier shall be constructed in accordance with Section 8.5 and shall have a fire-resistance rating of at least \'bd hour." Chapter 8, Section 8.5.6.2 Penetrations for cables cable trays, conduits, pipes, tubes, vents wires, and similar items to accommodate electrical, plumbing, and communications systems that pass through a wall, floor or /ceiling assembly constructed as a smoke barrier, or through the ceiling membrane of the roof /ceiling of a smoke barrier assembly shall be protected by a system or material capable of restricting the transfer of smoke. Findings include: Observations made while on tour on October 08, 2024, observations above the ceiling tiles revealed drywall repairs measuring approximately 4 inches by 4 inches above the fire doors of the therapy room, and the wall to the right of the door were not properly sealed. The management team again acknowledged the above-listed findings during the exit conference on October 8, 2024.

Sep 30, 2024Complaint
CleanReport

The State compliance survey was conducted September 30, 2024 through October 2, 2024, in conjunction with the investigation of complaints AZ00213332, AZ00212233, AZ00216791, and AZ00211434. The were no deficiencies were cited.

Aug 26, 2024Complaint
CleanReport

The complaint survey was conducted on August 26, 2024 for the investigation of complaint# AZ00214884 and AZ00214737. No deficiencies were cited.

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References & Resources

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