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Nursing HomeMedicaid

VI at Grayhawk, a VI and Plaza Companies Community

Limited public data on VI at Grayhawk, a VI and Plaza Companies Community. Call, tour, and ask to meet current residents' families — your own impression matters most.

7501 East Thompson Peak Parkway, North Scottsdale · Scottsdale, AZ 85255Licensed & Active
Google rating
4.3/5

based on 61 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking high-quality rehabilitation and a warm, social environment for seniors. While the care staff is exceptionally praised, you should inquire about any ongoing construction projects that might impact the peace and quiet of the living areas.

Google Reviews

Google Reviews

61 reviews analyzed
Families considering Vi at Grayhawk can expect a highly social and welcoming community, with many residents and staff members praised for their warmth and professionalism. While the majority of reviews highlight exceptional care in the rehab and care centers, one resident noted significant concerns regarding construction noise and limited dining hours.

Quality Themes

Tap a score for details
Food9.0Staff9.5Clean5.0Activities9.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Warm and attentive nursing and care staff
  • Smooth transition and move-in process
  • High-quality, varied dining options
  • Active social life and diverse activities
  • Friendly and welcoming resident community

Concerns

  • Construction noise and disruptions
  • Limited dining hours or menu variety in certain areas

Rating Trends

Tap a year to see what changed

2344.32024(4)4.62025(20)4.32026(6)

Distribution

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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard such wonderful things about how attentive the nursing staff is here; how do you ensure that level of personal care remains consistent during shift changes?
  • 2Since we want to make sure the move-in process is as easy as possible, what kind of support do you provide to help a new resident settle into their room and meet their neighbors?
  • 3The dining options look lovely, but we were wondering if there is any flexibility with meal times or if there are snack options available outside of the main dining hours?
  • 4We'd love to hear more about the social calendar—what are some of the most popular group activities or outings that residents participate in during the week?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care and how is the family notified?
  • 6We noticed there has been some work being done on the property lately; how is the facility managing any noise or disruptions to ensure the residents' comfort remains the priority?

Personalized based on this facility's data


Key Review Excerpts

The staff has gone above and beyond in supporting her recovery. From attentive nursing to compassionate CNAs, everyone treats her with kindness and respect, making

Rehab patient's family · 2025★★★★★

I arrived a broken, damaged and painful woman and in 2 weeks I am transformed into a functioning human again. Words are simply inadequate to Express the first class status of Grayhawk.

Rehab patient · 2025★★★★★

My mom spent eight wonderful years at Vi at Grayhawk. She loved every minute of it. She expressed frequently that she regretted not having moved there sooner after Dad died.

Long-term resident's family · 2025★★★★★
Source: 61 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

8total
3deficiencies
May 28, 2025Complaint
CleanReport

The Risk-Based complaint survey was conducted on May 28, 2025 through May 29, 2025 for investigation of intakes #s: AZ00168403, AZ00179907, AZ00180479, AZ00181502, AZ00183227. There were no deficiencies cited.

Jan 21, 2025Complaint
CleanReport

An onsite complaint survey was conducted on January 21, 2025 for the investigation of intake # AZ00222253, AZ00222153. There were no deficiencies cited.

Dec 31, 2024Complaint
CleanReport

A complaint survey was conducted on December 31, 2024 for the investigation of intakes # AZ00207507, AZ00212590, and AZ00216377. There were no deficiencies cited.

Nov 4, 2024Complaint
CleanReport

An onsite complaint survey was conducted on November 4, 2024 for the investigation of intake # AZ00216450, AZ00211253, AZ00206674. There were no deficiencies cited.

Aug 20, 2024Complaint

The complaint survey survey was conducted 8/20/2024 for the investigation of complaints # AZ00214523, AZ00214592 The following deficiencies were cited:

An administrator shall ensure that a care plan for a resident:R9-10-414.B.3.b.Corrected Sep 13, 2024

Based on clinical record review, staff interviews, facility documentation and policy review, the facility failed to ensure resident safety was provided in accordance with professional standards of practice regarding the use of a gait belt during transfer of one resident #23. Findings Include: Resident #23 was admitted on April 1, 2024 with diagnosis including displaced intertrochanteric fracture of right femur, subsequent encounter for closed fracture with routine healing, adult failure to thrive, anxiety disorder, unspecified, muscle weakness (generalized), difficulty in walking, not elsewhere classified. The MDS (minimum data set) assessment dated April 28, 2024 revealed a BIMS (brief interview for mental status) score of 15, suggesting intact cognitive abilities, no indicators for mood or behaviors were identified. Further review of the MDS identified substantial to maximal assistance for toileting, partial to moderate assistance rolling left to right, sit to lying, bed to chair to bed transfers and lying to sitting on side of the bed. A review of the physician's orders dated April 2, 2024 included an order for use of siderails as enablers for assistance with transfers, bed mobility and aid in positioning related to diagnosis of weakness related to femur fracture. Review of the care plan-initiated on August 5, 2024 included that resident #23 had a right femur fracture this year that still caused her some discomfort and she has chronic pain and was at risk for fall due to debility from recent illness, new surroundings, advancing age with comorbidities, polypharmacy, poor balance, impaired gait, and weakness. Interventions included to handle gently and try to eliminate any environmental stimuli, position for comfort with physical support as necessary and staff to cares in pairs whenever possible. A review of the physician progress notes dated August 12, 2024 revealed that the resident #23 felt tired that day and was visited by her son. The note further stated that per the staff and son, there had been issues with the resident's care by CNA (Certified Nursing Assistant). The note stated that was being further evaluated by the team, supportive measures were being provided, escalation of opiate dosing was offered and the resident stated she will discuss further with her son. The social services progress note revealed resident #23's son informed social services of a claim presented to him by his mother's caregiver that the facility's nurse's aide was rough when helping his mother back to bed on 8/11/24 and his mother referred to the aide as aggressive. An interview was conducted on July 21, 2023 at 1:33 p.m. with resident # 23 who stated CNA (Staff #198) had assisted her to the bathroom and to bed. Resident stated while transferring her to bed Staff#198 caused her pain in both her upper legs and to her right hip. The resident stated staff #198 had placed her wheelchair by the side of her bed and had the resident place her arms around her waist lifti

Feb 29, 2024Other
CleanReport

42 CFR483.41 (a) Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association. This is a recertification survey for Medicare under LSC 2012, Chapter 19 existing nursing home. The entire facility was surveyed on February 29, 2024. The facility meets the standards, based upon compliance with all provisions of the standards No apparent deficiencies were found during the survey.

Feb 21, 2024Complaint

The state compliance survey was conducted 2/21/2024 through 2/27/2024 in conjunction with the investigation of complaints # AZ00204138, AZ00203638, AZ00201941, AZ00191772, AZ00190033, AZ00189870, AZ00189586, AZ00189530. The following deficiencies were cited:

25(d) Accidents.483.25(d)(1)(2)Corrected Apr 8, 2024

Based on observation, staff interviews, and review of facility documentation, the facility failed to ensure one resident's (#27) oxygen tubing was safely secured. The deficient practice could result in a preventable accident. Findings included: Resident #27 was admitted to the facility on 09/28/2023 with diagnoses of acute and chronic respiratory failure with hypoxia, gastro-esophageal reflux disease without esophagitis, and chronic obstructive pulmonary disease. Review of the MDS (minimum data set) assessment dated 02/17/2024 revealed a BIMS (brief interview of mental status) score of 11 indicating moderate cognitive impairment. A care plan dated 09/28/2023 revealed resident was at risk for incontinence due to advanced aging process, new surroundings, debility related to activity intolerance and weakness complicated by acute on chronic respiratory failure. Interventions included to assist and offer to toilet frequently and as needed and encourage independence. The care plan also revealed resident was in need of assistance with self-mobility and functional tasks due to debility from recent illness, advancing age with comorbidities and interventions included 1/4 side rails to bedside as appropriate to encourage/foster mobility independence. The physician order report revealed an order dated 11/15/2023 for oxygen at 2 liters (L) to 4 L via nasal cannula for diagnosis of chronic obstructive pulmonary disease. An observation was conducted on 02/21/2024 at 10:13 A.M. The oxygen concentrator inside the resident's room was located between the door to the hallway and the door to the bathroom. The bathroom was located between the concentrator and the resident's bed. The resident was observed wearing the nasal cannula and the oxygen tubing connected to the oxygen concentrator was placed above the bathroom door frame with the bathroom door open. A follow up observation on 02/22/2024 at 11:37 A.M. revealed the oxygen tubing connected to an oxygen concentrator remained above the door frame of the bathroom door. Review of the progress note dated 01/20/2024 revealed resident was on continuous oxygen via nasal cannula at 3 L and displayed shortness of breath with minimal exertion. The note on 2/14/2024 revealed resident reported feeling "like he can't get air." On 2/20/2024 in was noted that resident reported increased dyspnea. An interview was conducted with Licensed Practical Nurse (LPN\ #280) on 02/23/2024 at 9:47 A.M. at which time she observed the oxygen tubing over the resident's bathroom door, staff #280 stated that maintenance/engineering fixed it that way to prevent resident from tripping and keeping it out of the way. Staff #280 stated it needed a top right corner bracket to keep the door from closing and clamping the tubing. During the interview, staff #280 opened and closed the door several times and the tubing fell in between the door and the door frame. The LPN started to close the door but stopped just before the door clamped the tubing which she

An administrator shall ensure that:R9-10-425.A.1.b.Corrected Apr 8, 2024

Based on observation, staff interviews, and review of facility documentation, the facility failed to ensure one resident's (#27) oxygen tubing was safely secured. The deficient practice could result in a preventable accident. Findings included: Resident #27 was admitted to the facility on 09/28/2023 with diagnoses of acute and chronic respiratory failure with hypoxia, gastro-esophageal reflux disease without esophagitis, and chronic obstructive pulmonary disease. Review of the MDS (minimum data set) assessment dated 02/17/2024 revealed a BIMS (brief interview of mental status) score of 11 indicating moderate cognitive impairment. A care plan dated 09/28/2023 revealed resident was at risk for incontinence due to advanced aging process, new surroundings, debility related to activity intolerance and weakness complicated by acute on chronic respiratory failure. Interventions included to assist and offer to toilet frequently and as needed and encourage independence. The care plan also revealed resident was in need of assistance with self-mobility and functional tasks due to debility from recent illness, advancing age with comorbidities and interventions included 1/4 side rails to bedside as appropriate to encourage/foster mobility independence. The physician order report revealed an order dated 11/15/2023 for oxygen at 2 liters (L) to 4 L via nasal cannula for diagnosis of chronic obstructive pulmonary disease. An observation was conducted on 02/21/2024 at 10:13 A.M. The oxygen concentrator inside the resident's room was located between the door to the hallway and the door to the bathroom. The bathroom was located between the concentrator and the resident's bed. The resident was observed wearing the nasal cannula and the oxygen tubing connected to the oxygen concentrator was placed above the bathroom door frame with the bathroom door open. A follow up observation on 02/22/2024 at 11:37 A.M. revealed the oxygen tubing connected to an oxygen concentrator remained above the door frame of the bathroom door. Review of the progress note dated 01/20/2024 revealed resident was on continuous oxygen via nasal cannula at 3 L and displayed shortness of breath with minimal exertion. The note on 2/14/2024 revealed resident reported feeling "like he can't get air." On 2/20/2024 in was noted that resident reported increased dyspnea. An interview was conducted with Licensed Practical Nurse (LPN\ #280) on 02/23/2024 at 9:47 A.M. at which time she observed the oxygen tubing over the resident's bathroom door, staff #280 stated that maintenance/engineering fixed it that way to prevent resident from tripping and keeping it out of the way. Staff #280 stated it needed a top right corner bracket to keep the door from closing and clamping the tubing. During the interview, staff #280 opened and closed the door several times and the tubing fell in between the door and the door frame. The LPN started to close the door but stopped just before the door clamped the tubing which she

Jul 10, 2023Complaint
CleanReport

The complaint survey was conducted on July 10, 2023 for the investigation of intake #AZ00197167. There were no deficiencies cited.

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References & Resources

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