Nursing HomeMedicaid

The Terraces of Phoenix

Limited public data on The Terraces of Phoenix. Call, tour, and ask to meet current residents' families — your own impression matters most.

7550 North 16th Street, Camelback East Village · Phoenix, AZ 85020|Licensed & Active

Google rating

3.9/5

based on 75 Google reviews

(602) 944-4455 Directions

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What this means for your family

This facility is an excellent choice for long-term independent or assisted living due to its exceptional dining, beautiful grounds, and social atmosphere. However, if you are considering the facility for short-term rehabilitation, you must closely monitor staffing levels and demand frequent, documented communication from the nursing and administrative teams.

Google Reviews

75 reviews analyzed

“The Terraces of Phoenix is highly regarded by long-term residents for its beautiful grounds, vibrant social community, and high-quality dining options. However, families should exercise caution regarding the rehabilitation services, as multiple reviewers reported serious concerns regarding medical negligence, lack of communication, and inadequate staffing levels.”

Quality Themes

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Strengths

Beautifully landscaped grounds and amenities
High-quality dining and meal variety
Friendly and professional long-term staff
Engaging social activities and community atmosphere

Concerns

Inadequate staffing levels leading to delayed care (mentioned by 2 reviewers)
Poor communication from administration and nursing staff (mentioned by 3 reviewers)
Substandard quality of rehabilitation and physical therapy services (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard wonderful things about the beautiful grounds and dining variety here; could you tell us more about what a typical day of meals and social activities looks like for residents?
2How does the nursing team ensure that communication remains clear and consistent with family members regarding daily care updates?
3What specific protocols are in place to ensure residents receive timely assistance from the staff, especially during busy shifts?
4Could you describe the specialized approach and level of support provided within your memory care program?
5How do you coordinate with physical therapy providers to ensure residents are meeting their rehabilitation goals?
6In the event of a medical emergency after hours, what is the process for notifying the family and managing the resident's care?

Personalized based on this facility's data

Key Review Excerpts

“Living at ToP has exceeded our expectations, rather than, as some people perceive, being 'a good place you go to die' we have found that living here has enhanced our lifestyle and 'make life (more) worth living'.”

Long-term resident · 2026★★★★★

“The food was great with so many options! The rooms were cleaned and well maintained. The grounds are amazing and very well kept.”

Rehab patient's family · 2025★★★★★

“The people that work there are nice and are trying their best, but they are severely understaffed. Which means that the patient suffers.”

Patient's family · 2025★★☆☆☆

Source: 75 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

14total

26deficiencies

Jan 16, 2026ComplaintNo deficiencies

CleanReport

This complaint survey was conducted on January 16, 2026, with the investigation of complaints: 00154497 and 00154613. No deficiencies were cited.

Dec 26, 2025ComplaintNo deficiencies

CleanReport

A complaint survey was conducted on December 26, 2025, for the investigation of intake(s) #: 00152963, 00152841, 0015628, 2687489. There were no deficiencies cited.

Jun 10, 2025Complaint6 deficiencies found

6Report

The investigation of intake # 00127160, 00126457, AZ00220824 was conducted on 06/10/2025 through 06/13/2025 in conjunction with the facility's annual recertification. The following deficiencies were cited;

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected Jul 21, 2025

Violation cited

15(c)(2) Documentation. When the facility transfers or discharges a resident under any of the circumstances specified in paragraphs (c)(1)(i)(A) through (F) of this section, the facility must ensure tDischarge Process - 0628 FederalCorrected Jul 21, 2025

Violation cited

An administrator shall ensure that a personnel record is maintained for each personnel member, employee, volunteer, or student that includes: R9-10-406.F.3. Documentation of: R9-10-406.F.3.c. The R9-10-406.F.3.c.Corrected Jul 21, 2025

Violation cited

24(a)(2) A resident who is unable to carry out activities of daily living receives the necessary services to maintain good nutrition, grooming, and personal and oral hygiene;ADL Care Provided for Dependent Residents - 0677 FederalCorrected Jul 21, 2025

Violation cited

60(a) Staffing The facility must employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, taking into consideration residQualified Dietary Staff - 0801 FederalCorrected Jul 21, 2025

Violation cited

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Jul 21, 2025

Violation cited

Apr 24, 2025ComplaintNo deficiencies

CleanReport

The complaint survey was conducted on April 24, 2025 for the investigation of intake #00127973. No deficiencies were cited.

Dec 24, 2024ComplaintNo deficiencies

CleanReport

A complaint survey was conducted on December 24, 2024 for the investigation of intakes # AZ00214563, AZ00213529, AZ00213243, AZ00206777, AZ00214672, AZ00209082, AZ00206846. There were no deficiencies cited.

Oct 23, 2024ComplaintNo deficiencies

CleanReport

The complaint survey was conducted October 23, 2024 through October 24, 2024 for the investigation of intakes #AZ00193464, AZ00195034, AZ00213811, AZ00216150, AZ00216437. No deficiencies were cited.

Sep 16, 2024ComplaintNo deficiencies

CleanReport

An onsite complaint survey was conducted on September 16, 2024 for the investigation of intake # AZ00215906, AZ00215581, AZ00213715. There were no deficiencies cited.

Sep 4, 2024ComplaintNo deficiencies

CleanReport

The investigtion of complaint AZ00215070 were conducted on 9/4/24. No deficiencies were cited.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(602) 944-4455

7550 North 16th Street

Phoenix, AZ 85020

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

75 reviews from families & visitors

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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