Surprise Health and Rehablitation Center
Limited public data on Surprise Health and Rehablitation Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 482 Google reviews
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What this means for your family
The facility excels in rehabilitation and provides highly personable nursing care that many families find comforting. However, you should closely monitor medical response times and verify all discharge and billing details with the business office in advance to avoid surprises.
Google Reviews
Google Reviews
482 reviews analyzed“Families can expect high-quality rehabilitation services and a very compassionate nursing and therapy team, with many reviewers praising specific CNAs and therapists. However, there are serious allegations regarding delayed emergency response and administrative issues regarding discharge timing and billing communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and CNA staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Friendly and professional admissions team
Concerns
- Delayed emergency response/medical oversight (mentioned by 2 reviewers)
- Administrative/billing communication issues during discharge (mentioned by 2 reviewers)
- Limited dietary options for specific dietary needs
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; how often do the cleaning crews rotate through the resident rooms?
- 2We've heard great things about the compassion of your nursing and CNA staff; how do you ensure that level of attentive care stays consistent during shift changes?
- 3Can you tell us more about the dining experience, specifically how the kitchen manages specialized dietary needs or different meal preferences?
- 4What is the protocol for medical oversight and how quickly can we expect a response if an urgent medical need arises after hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with each other?
- 6We noticed your admissions team is very professional; what does the communication process look like between the administration and families during the discharge planning stage?
Personalized based on this facility's data
Key Review Excerpts
“I just wanted to take a minute and say this place has been more then wonderful from nurses to cna and therapy! I wanted to $\text{name a couple of people or went above and beyond for me with my cares! Zoe the nurse is wonderful does everything and beyond for her paients.”
“The Staff is amazing they constantly check on me and make sure I have what I need Paige and Mary are 2 very helpful CNAs who constantly check on me an make the days go by faster over Great facility and great staff”
“My mother was in their care for four days after having a stroke, before they sent her to the hospital. I'm not a health care professional, but the staff at the hospital were agast that it took them so long.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Nov 25, 2025Other
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Sep 17, 2025ComplaintCleanReport
The complaint survey was conducted on September 17, 2025 with the investigation of intake #00143195 and 00143308. There were no deficiencies cited:
Jul 23, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 23 through July 24, 2025 for the investigation of intake #00136154, 2269878. There were no deficiencies cited.
Jun 20, 2025ComplaintCleanReport
The complaint survey was conducted on June 19, 2025 through June 20, 2025, for the investigation of complaint #: 00133563. The were no deficiencies cited.
May 1, 2025ComplaintCleanReport
The complaint survey was conducted on May 1, 2025, for the investigation of complaints: AZ00224322 and 00127950. The were no deficiencies cited.
Mar 11, 2025Complaint
The complaint survey was conducted on March 11, 2025 for the investigation of complaint #00121821. The following deficiencies were cited:
Violation cited
Mar 6, 2025Complaint
A complaint survey was conducted on March 06, 2025 for the investigation of intake #00116416 and 00120960. The following deficiencies were cited:
Violation cited
Feb 19, 2025ComplaintCleanReport
A complaint survey was conducted on February 19. 2025 for the investigation of intake # AZ00222805, SF00109096. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
482 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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