Sun West Choice Healthcare & Rehab
Limited public data on Sun West Choice Healthcare & Rehab. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 346 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and long-term care if you prioritize cleanliness and a friendly, supportive staff. However, if your loved one has strict dietary requirements like diabetes, you should verify their meal management protocols in person, as there have been reports of dietary errors.
Google Reviews
Google Reviews
346 reviews analyzed“Families can expect a very clean, well-maintained, and modern facility with highly praised physical therapy and nursing staff. While many reviewers highlight a warm, family-like atmosphere, there are critical reports regarding inconsistent dietary management for medical needs like diabetes and issues with staff responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation services
- Clean and pleasant-smelling environment
- Friendly and attentive nursing and CNA staff
- Modern, renovated, and well-maintained building
Concerns
- Inaccurate dietary management for medical diets
- Slow response times to call buttons
- Difficulty accessing facility during stated visiting hours
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how beautifully renovated and well-maintained the building is; how do you ensure the facility stays so clean and pleasant for the residents?
- 2We noticed your team is very active in responding to community feedback; how do you use resident and family input to improve your services?
- 3Since physical therapy is such a strength here, could you walk us through how the rehab process works for someone transitioning back to independent living?
- 4How do you manage specific dietary needs and medical diets to ensure every resident's nutritional requirements are met accurately during mealtime?
- 5What is the protocol for responding to call buttons during the night shift to ensure residents get timely assistance?
- 6Could you tell us about the daily activities or social events organized to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean and bright. All of the CNA's were cheery, helpful and treated my husband with kindness and respect. Jessica his nurse was equally considerate and respectfully to my husband as well as to me.”
“Sun west choice is the greatest facility of its kind in the world. I was in a terrible accident & in a coma for 4 months. When I came out of it I was admitted to sunwest. I thank jesus every day for that facility.”
“All of CNAs, nurses, dietary and PT/OT were so professional. They celebrated your small victories and gave encouragement on your defeated days.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 26, 2026OtherCleanReport
No deficiencies found during this inspection.
Feb 18, 2026ComplaintCleanReport
A complaint survey was conducted on February 18, 2026 for the investigation of intake(s) #: 00158192, 00157333, 00156996. There were no findings cited.
Nov 7, 2025ComplaintCleanReport
The investigation of the complaint #2645888, 00148106 was conducted on November 7, 2025. There were no deficiencies cited.
Aug 26, 2025Complaint
An onsite complaint survey was conducted on August 26, 2025 through August 29, 2025 for the investigation of intake(s) #: 2265271, 2265238, 2265243, 2264218, 2265224, 2264198, 2265384, 2265354, 2263981, 2265310, 2265302, 2265314, 2265299, 2265295, 2265275, 2264200, 2265312, 2264103, 2265291, 2265277, 2265276, 2265249, 2265273, 2265237, 2265235, 2265234, 2265227, 2265231, 2264212, 2264206, 2264205, 2264190, 2264018, 2265325, 2264066, 2265316, 2264220, 2264208, 2264210, 2265383, 2265382, 2265319, 2265248, 2264222, 2264213, 2264217, 2265349, 2264105, 2265321, 2265297, 2265288, 2265286, 2265280, 2265279, 2265289, 2265284, 2265283, 2265246, 2265229, 2264209, 2265250, 2265252, 2265239, 2265241, 2264215, 2264201, 2264203, 2264197, 2264192. The following deficiencies were cited:
Based on clinical record reviews, facility documentation, staff interviews and policy review, the facility failed to protect the rights of three residents (#38, #24, #23, #11) to be free from abuse from other residents (#39, #22, #10). The deficient practice could result in residents being physically or emotionally harmed.
Based on clinical record reviews, facility documentation, staff interviews and policy review, the facility failed to protect the rights of three residents (#38, #24, #23, #11) to be free from abuse from other residents (#39, #22, #10). The deficient practice could result in residents being physically or emotionally harmed.
Aug 19, 2025ComplaintCleanReport
The complaint survey was conducted on August 19, 2025 through August 21, 2025 with the investigation of intake #00138956, AZ00208466, AZ00207661, 2264017.The following deficiency was cited:
May 27, 2025ComplaintCleanReport
A complaint survey was conducted on May 27, 2025 for the investigation of intakes #'s: 00130818, AZ00181997, AZ00181935. There were no deficiencies cited.
Mar 25, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 25, 2025 for the investigation of intake # 00122400, AZ00220866, AZ00210206, AZ00209413, AZ00209377, AZ00209284. There were no deficiencies cited.
Dec 10, 2024ComplaintCleanReport
A complaint survey was conducted on December 10, 2024 for the investigation of intake #AZ00219721, AZ00181162, AZ00181058, AZ00181035, AZ00180474. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
346 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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