Sierra Winds
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based on 57 Google reviews
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What this means for your family
Sierra Winds is an excellent choice for families seeking a vibrant, social, and clean environment, particularly for those needing rehabilitation. However, if your loved one requires intensive medical monitoring, you should verify the responsiveness of the health care wing and the availability of management during off-hours.
Google Reviews
Google Reviews
57 reviews analyzed“Sierra Winds is highly regarded by long-term residents and their families for its welcoming community atmosphere and exceptional therapy services. While many praise the cleanliness and the 'resort-like' feel of the facility, some families have raised serious concerns regarding communication responsiveness and medical oversight in the health care wing.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and compassionate staff
- Exceptional rehabilitation and therapy services
- Clean and beautifully maintained facilities
- Engaging social activities and outings
- High-quality dining options
Concerns
- Difficulty reaching staff via telephone and lack of accountability
- Unresponsiveness to medical needs in the health care wing
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dining options here; could you tell us more about how the menus are planned and if residents have input on meals?
- 2Since we know how important staying active is, what kind of social outings or group activities are currently available for residents?
- 3How does the nursing team ensure that medical needs are addressed promptly, especially during the overnight hours?
- 4We noticed the facility is very beautifully maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
- 5If we have a quick question or an update regarding our family member, what is the best way to reach the care team to ensure we get a timely response?
- 6We are very impressed by the reputation of your rehabilitation and therapy services; how do you coordinate those services with the daily nursing care?
Personalized based on this facility's data
Key Review Excerpts
“She had previously lived in her own home with the help of an occasional care giver. She was not excited about the move until she got there and now she refers to Sierra winds as "The Resort" she lives in.”
“The all-private rooms provide a sense of comfort and privacy that's hard to find elsewhere. The facility is impeccably clean and beautifully maintained, creating a welcoming and peaceful environment.”
“I am a seven year resident of Sierra Winds and feel very blessed to live here. It is so easy to make new friends. A multitude of activities are available to enjoy.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 26, 2026RoutineCleanReport
An off-site inspection was conducted on January 26, 2026, and no deficiencies were cited.
Dec 29, 2025ComplaintCleanReport
The state compliance survey was conducted on December 29, 2025, in conjunction with the investigation of complaint(s), complaint 00152898. The following deficiencies were not cited:
Oct 8, 2025Complaint12Report
Off Site Revisit was conducted on 1/23/2026. No deficiencies were identified.
Based on personnel file review, staff interviews, and policy review, the facility failed to ensure that one Dietary Aide’s (#28) record included certification required for the position.
Based on record review, facility documentation, staff interviews the facility failed to ensure that a policy was established/implemented regarding CPR (Cardiopulmonary Resuscitation) training requirements for staff. Â
The facility failed to ensure that a level 1 PASARR for conducted for one resident (#7).
The facility failed to ensure that medications were stored in accordance with professional standards to protect the health and safety of 2 residents (#12 and #25)
Based on observations, clinical record review, staff interviews and review of facility policy and procedures, the facility failed to ensure the indwelling catheter tubing was not dragging and touching the floor for one resident (#31).Findings include:
Based on documentation, staff interviews, and facility policies the facility failed to ensure that one staff member (#43) completed Dementia Care training and four staff members (#24, #43, #6, & 30) received Disaster training. Â
Based on personnel file review, staff interview, and policy review, the facility failed to ensure that one Housekeeper’s (staff #6) personnel record included documentation of fingerprint clearance.
Based on documentation, staff interviews, and facility policies the facility failed to ensure that one staff member (#43) was educated on abuse, and that two staff members (#43, & #6) received Elder Justice Act (EJA) training.  Â
Based on documentation, staff interviews, and facility policies the facility failed to ensure that two staff members (#43 & #6) are educated on the rights of the resident and the responsibilities of a facility to properly care for its residents. Â
Based on personnel file review, staff interview, and facility documentation and policy review, the facility failed to ensure the recreational activities program was directed by a qualified professional.Â
Based on clinical record review, staff interviews and review of facility documentation, policy and procedures, the facility failed to ensure medications were administered following physician-ordered parameters for one resident (#31).
Based on observations, staff interviews, review of facility policy and procedure, the facility failed to ensure that a raw shelled eggs were stored in accordance with a professional food safety standards.Findings include:
Apr 2, 2025ComplaintCleanReport
The Risk-Based complaint survey was conducted on April 2, 2025 through April 3, 2025 for the investigation of intake #s: AZ00160227, AZ00161089, AZ00165496, AZ00166350, AZ00166956, AZ00167227, AZ00169200. The following deficiencies were cited:
Apr 2, 2025ComplaintCleanReport
The onsite complaint survey was conducted 04/02/2025 through 04/03/2025 in conjunction with the investigation of complaints AZ00222696. There were no deficiencies noted.
Feb 26, 2025ComplaintCleanReport
An investigation of complaint SF00115562 was conducted from February 26, 2025 through February 27, 2025. There were no deficiencies cited.
Jan 14, 2025Complaint
A complaint survey was conducted on Januaruy 14, 2025 of intakes AZ00221658 and AZ00221767, the following deficiencies were cited;
Based on clinical record review, staff interviews, and facility documentation and policy review, the facility failed to ensure adequate supervision was provided for two residents (#6) and (#7) to prevent further resident to resident altercations. Findings include: Regarding residents #6 and #7: -Resident #6 was admitted to the facility February 1, 2024 with diagnosis including unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety, diabetes mellitus due to underlying condition with unspecified complications. A care plan initiated in April 2023 and revised July 2023 revealed the resident had a focus for communication problems related to dementia and wandering and impaired cognitive function/dementia or impaired thought processes related to short and long-term memory loss and dementia. Interventions included frequent visual checks, when conflict arises, remove residents to a calm safe environment and allow to vent/ share feelings. The quarterly MDS (minimum data set) assessment dated November 26, 2024 revealed a BIMS (Brief Interview for Mental Status) score of 06, indicating severe cognitive impairment. Further review of the MDS revealed no indicators for mood or behaviors. The progress notes dated December 20, 2024 documented an alert note that revealed CNA reported that resident #6 was sitting in wheelchair at nurses' station. Resident #7 was sitting near her and they were conversing and holding hands. It was reported that as resident #6 wanted to wheel off to use the bathroom when resident #7 would not let go of the wheelchair, staff needed to intervene. No injury or harm noted to resident #6. Provider made aware and message with contact information for this nurse left for resident #6 family. -Resident #7 was admitted to the facility December 21, 2024 and discharged December 30, 2024 with diagnosis including urinary tract infection, site not specified, altered mental status, unspecified, encephalopathy, unspecified, hallucinations, unspecified, depression, unspecified, unspecified hearing loss, unspecified ear. The admission care plan initiated in December 2024 revealed the resident had a focus for behavior problems (verbal aggression) related to altered mental status and episodes of hallucinations and wandering/elopement related to cognitive impairment. Interventions included identifying if there is a pattern and purpose of wandering, administer medications as ordered. Monitor/document for side effects and effectiveness, intervene as necessary to protect the rights and safety of others. Approach/Speak in a calm manner. Divert attention. Remove from situation and take to alternate location as needed The admission MDS (minimum data set) assessment dated December 23, 2024 revealed a BIMS (Brief Interview for Mental Status) score of 10 indicating moderate cognitive impairment. Further review of the MDS revealed indicators for behaviors which included verbal behavioral sympto
Dec 11, 2024Complaint
The complaint survey was conducted on December 11, 2024, with the investigation of intake #s: AZ00219666, AZ00215479, AZ002190436, AZ002190387, AZ002190241, AZ002190182, AZ002190177. The following deficiencies were cited:
Based on clinical record review, interviews, review of policies, the facility failed to ensure that one resident (#1) is free from preventable falls. Findings include: -Regarding resident #1 Resident #1 was admitted on January 11, 2023 with diagnoses including: Muscle weakness (generalized), Neuromuscular dysfunction of bladder, unspecified, Nonrheumatic aortic (valve) stenosis, unspecified atrial fibrillation, Unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety, fall, unspecified lack of coordination A review of the Minimum Data Set (MDS) dated January 11, 2023 revealed a Brief Interview Mental Status (BIMS) score of 13, indicated being cognitively intact. No behaviors were noted and was always continent of bladder and bowel. It was noted that the resident did have a fall prior to entry and since admission. The resident was assessed to be a partial/moderate assistance (meaning helper does less than half the effort. Helper lifts, hold, or supports trunk or limbs, but provides less than half the effort) for toilet transfers (the ability to get on and off a toilet or commode). A review of the care plan revealed that the resident was a fall risk and had a goal to maintain current level of mobility with no increase in the incidence of falls/injuries. Interventions included to assist the resident to wear non-slick footwear that fits, engage in activities that improve strength, balance and posture, instruct on safety measures to reduce the risk of falls (posture, changing positions, use of handrails), keep areas free of obstructions to reduce the risk of falls or injury, keep nurse call light within easy reach. Instruct to use call bell or call out for assistance. Keep personal items within easy reach; bed to be in lowest position with wheels locked. Review of Clinical Notes dated January 16, 2023 0732 a.m. revealed the resident was fond prone, laying on right side between the toilet and shower in the bathroom. The resident's head was resting on their right arm. The resident complained of pain to the right arm, hip and neck. Resident was transferred from the floor to a wheelchair and started to have a seizure and that lasted 2.5 minutes. A second seizure lasted 1 minute. The resident was then transferred from the wheelchair to bed. 911 was called since no previous history of seizures. Resident was alert and oriented times 3 when paramedics were asking questions. Vitals were blood pressure 111/76, pulse 131, temperature 98.3 and oxygen saturation 87%. Review of Clinical Notes dated January 19, 2023 at 1:09 p.m. revealed that a registered nurse placed a call to the hospital to follow up on resident's diagnosis post fall. The hospital and family member reluctant to release any information regarding her fall other than the resident is in the Intensive Care Unit (ICU). An interview was conducted on December 11, 2024 at 2:19 p.m. with staff member #3 Certified Nursing Assistant (CNA
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Google Reviews
57 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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