Shea Post Acute Rehabilitation Center
Limited public data on Shea Post Acute Rehabilitation Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 197 Google reviews
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What this means for your family
This facility offers a highly regarded physical therapy program that can significantly aid in recovery. However, you must closely monitor hygiene and responsiveness, as multiple families have reported serious issues with neglect and slow communication regarding patient safety.
Google Reviews
Google Reviews
197 reviews analyzed“Families should be aware of a significant divide in care quality at this facility. While many reviewers praise the exceptional physical therapy team and specific kind nurses, there are frequent and serious reports of neglect, including poor hygiene, unaddressed medical needs, and inadequate staffing. Food quality is also a major point of contention, with some praising it and others describing it as inedible.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehab services
- Kind and attentive nursing and CNA staff
- Clean and well-maintained environment (noted by some)
- Compassionate care from specific team members
Concerns
- Severe hygiene and neglect issues (mentioned by 3 reviewers)
- Poor food quality and nutrition (mentioned by 5 reviewers)
- Inadequate staffing and slow response times (mentioned by 4 reviewers)
- Lack of communication regarding patient status/incidents (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how the therapists work with residents to reach their recovery goals?
- 2What specific steps does your team take to ensure the dining experience is nutritious and enjoyable for everyone?
- 3How does the nursing staff ensure that communication remains clear and consistent with family members regarding a resident's daily status or any changes in care?
- 4Could you describe your protocols for maintaining high standards of cleanliness and hygiene in the resident rooms and common areas?
- 5What is the process for managing medications, and how do you ensure accuracy and safety during transitions of care?
- 6In the event of a medical emergency during the night, what is the immediate response plan and how is the family notified?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist, occupational therapists, speech pathologis... Nurses were very attentive and delivered medications as needed.”
“The staff was wonderful and warm, and made me feel like she was very important and safe. The care was top notch.”
“My first clue should’ve been walking in to visit my sister with my children and seeing her laying in her bed, completely nude with a chuck pulled between her legs and bowel movement all around”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 21, 2026Other
Based on record review and staff interviews, the facility failed properly maintain doors. Failure to properly maintain maintenance could lead to harm to residents and staff in the event of an emergency.
Apr 22, 2025ComplaintCleanReport
An onsite complaint survey was conducted on April 22, 2025 for the investigation of intake # 00126029, AZ00188801, AZ00188825, and AZ0018988. There were no deficiencies cited.
Mar 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 04, 2025 for the investigation of intake # AZ00223142, 00115600, AZ00190020, AZ00190025, AZ00189956, AZ00189300. There were no deficiencies cited.
Jan 28, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 28, 2025 for the investigation of intakes #AZ00222004; AZ00222458. There were no deficiencies cited.
Dec 18, 2024OtherCleanReport
42 CFR483.41 (a) Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association. This is a recertification survey for Medicare under LSC 2012, Chapter 19 existing nursing home. No apparent deficiencies noted at the time of the survey conducted on December 18, 2024.
Dec 10, 2024Complaint
The recertification survey was conducted on December/10/2024 through December/13/2024, in conjunction with the investigation of complaints #AZ00207673 AZ00207228 AZ00203369 AZ00200918 AZ00199653 AZ00195852 AZ00187769 AZ00187718 AZ00187644 AZ00187645 AZ00199579 AZ00213234 AZ00207615 AZ00207181 AZ00206611 AZ00205534 AZ00200877 The following deficiencies were cited:
Based on clinical record review, facility documentation, policy review and interviews, the facility failed to ensure two residents (#71 and #51) were free from abuse from other residents ( #263 AND #261). Findings include: Regarding Resident #51 and #261: - Regarding Resident #51: Resident #51 was admitted to the facility on September 5, 2023 with a diagnosis of schizophrenia, anxiety disorder, cognitive functions, traumatic brain injury and bipolar disorder. A review of the residents current MDS (Minimum Data Set) dated August 29, 2024, revealed a BIMS (Brief Interview of Mental Status) score of 00, which indicates severe cognitive impairment. - Regarding Resident #261: Resident #261 was admitted to the facility on January 9, 2024 with a diagnosis of atrial fibrillation and major depressive disorder. A review of the residents current MDS, dated January 16, 2024, revealed a BIMS score of 14, which indicates no cognitive impairment. A facility reported incident was reported to the state agency claiming a staff member had witnessed an inappropriate interaction between two residents. The report stated that resident #261's hand was on the left thigh, under the shorts of resident #51. An interview was conducted on December 11, 2024 at 11:22 AM with staff member #42. She stated that on Thursday, February 29, 2024 at approximately 12:00 PM she was walking down the hall looking around, walking past the day room where she saw resident #261 with his hand on resident #51's left thigh but it was under resident #51's shorts. She stated she stopped and was shocked at what she saw, and as soon as resident #261 realized staff #42 saw it, he immediately removed his hand from under resident #51's shorts. She stated she separated them and went to the DON (Director of Nursing) and the ED (Executive Director) and told them what she saw. Review of a physician's progress note dated February 29, 2024 at 12:55 PM stated "Staff reported that the patient was found resting his hand on another resident's thigh recently. When asked about this, the patient states that he placed his hand on his thigh but did not touch any other areas of the patient's body. Staff made the DON aware who reported this incident. Both the DON and I had a lengthy conversation with the patient regarding inappropriate behaviors to include touching someone on their thigh without consent and the patient understands and states that he will not do this again. The patient appears apologetic for his actions." An interview was conducted on December 12, 2024 at 8:54 AM with Social Services Director (staff #163). She stated that resident #261 said he was only trying to comfort resident #51 because he was tremoring. She stated even though his hand was under his shorts, he claimed he was only trying to comfort him. When she asked why resident #261 was discharged to another facility on March 7, 2024, staff #163 stated that it was a direct result of the incident. Regarding Resident #71 and Resident # 263: - Regardi
Oct 28, 2024ComplaintCleanReport
An onsite complaint survey was conducted on October 28, 2024 for the investigation of intake # AZ00217782. There were no deficiencies cited.
Jul 5, 2024ComplaintCleanReport
An onsite complaint survey was conducted on July 5, 2024 for the investigation of intake # AZ00212694. There were no deficiencies cited.
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References & Resources
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Google Reviews
197 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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