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Sante of North Scottsdale

Limited public data on Sante of North Scottsdale. Call, tour, and ask to meet current residents' families — your own impression matters most.

17490 North 93rd Street, North Scottsdale · Scottsdale, AZ 85255Licensed & Active
Google rating
4.6/5

based on 641 Google reviews

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What this means for your family

This facility is an excellent choice for families prioritizing high-quality, personalized nursing care and a clean environment. However, you should closely monitor dietary instructions with the staff, as multiple reviewers noted issues with meal accuracy and service.

Google Reviews

Google Reviews

641 reviews analyzed
Families can expect highly compassionate and skilled nursing and CNA staff, with many reviewers specifically naming individual caregivers for their attentive care. While the facility is praised for its cleanliness and professional rehabilitation services, there are recurring notes regarding inconsistent food quality and dietary errors.

Quality Themes

Tap a score for details
Food4.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Compassionate and skilled nursing/CNA staff
  • Clean and well-maintained facility
  • Effective physical therapy and rehab services
  • Professional and helpful housekeeping and guest services

Concerns

  • Inconsistent food quality and dietary errors (mentioned by 3 reviewers)
  • Issues with food service delivery/logistics (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

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16 reviews posted between May 10, 2026May 14, 2026 · 16 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with feedback from the community; how does the leadership team work with staff to ensure the high standard of care continues?
  • 2We have heard great things about the skill of your nursing and CNA teams; how do you ensure that the level of compassion remains consistent across all shifts?
  • 3Could you tell us more about the meal service, specifically how you manage dietary requirements and ensure food is delivered to residents at the right time?
  • 4What does a typical day look like for residents in terms of social activities and engagement with the community?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
  • 6We are very impressed with the cleanliness of the facility; how does the housekeeping team coordinate with the clinical staff to maintain a sanitary environment for the residents?

Personalized based on this facility's data


Key Review Excerpts

5 stars for these CNAs Fine, NeNe, Lorie, RNs Amaya and Solomon are all truly gifted at their trade. National treasures in caring for the recovery in the SNF environment - protect them at all costs!

Family member of a resident with dementia · 2026★★★★★

I thought they brought me to a hotel. It’s spacious and very clean. My room was cleaned by Anderson Pelayo daily. She was quick and efficient and had a great attitude.

Rehab patient · 2026★★★★★

I’m allergic to Melon and Pepper yet that seems to have come with my meals all the time in the 5 weeks I have been here. I’m disappointed with the dietary department.

Rehab patient · 2026★★★★★
Source: 641 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

18total
11deficiencies
Mar 10, 2026Other
CleanReport

No deficiencies found during this inspection.

Jul 3, 2025Complaint
CleanReport

The investigation of Complaint 00134741, 00134652 was conducted on July 3, 2025, There were no deficiencies cited.

May 21, 2025Complaint
CleanReport

A complaint investigation was conducted on May 21, 2025 through May 21, 2025 of intake # 00130288, 00130407,. There were no deficiencies cited.

Apr 8, 2025Complaint
CleanReport

The investigation of complaints: 00125381, 00125354, 00125656 was conducted on April 8, 2025. The following deficiencies were cited:

Mar 19, 2025Complaint
CleanReport

A complaint investigation of intakes # 00120846, AZ00221216, 00122688 was conducted on March 19, 2025. No deficiencies were cited.

Jan 9, 2025Complaint
CleanReport

An onsite complaint survey was conducted on January 9, 2025 for the investigation of intake # AZ00221340, AZ00221195, AZ00221140. There were no deficiencies cited.

Dec 4, 2024Complaint

The complaints #AZ00219438, AZ00219288, AZ00216263, AZ00215954 were investigated from December 4, 2024 through December 5, 2024. The The following deficiency was cited:

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.1.Corrected Dec 31, 2024

Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to complete a thorough investigation regarding an allegation of misappropriation for one resident (#22). Finding include: Resident #22 was admitted to the facility on November 23, 2024 with diagnoses that included periprosthetic fracture around internal prosthetic left hip joint, fall on the same level, Parkinson's Disease, and dementia. The inventory of personal effects dated November 23, 2024 revealed: one black purse, one brown wallet, one credit card, two forms of identification (ID), #53.00, and a medical card. The form was signed by a certified nursing assistant (CNA/staff #15). Review of the schedule dated November 24, 2025, revealed the following staff worked the noc shift from 6:00 p.m. to 6:30 a.m.: -licensed practical nurse (LPN/staff #82) -certified nursing assistant (CNA/staff #15) was assigned to rooms #200 to #205 and #219 to #225 -(CNA/staff #90) was assigned to rooms #206 to #218 Review of the time card from November 24, 2024 through November 30, 2024 for (LPN/staff #82) revealed that staff worked: -November 24, 2024 from 7:26 p.m. to 6:31 a.m. -November 25, 2024 from 6:08 p.m. to 6:32 a.m. -November 26, 2024 from 6:24 p.m. to 7:44 a.m. -November 29, 2024 from 6:08 p.m. to 6:46 a.m. Review of the time card from November 23, 2024 through November 30, 2024 for (CNA/staff #15) revealed that staff worked: -November 23, 2024 from 6:13 p.m. to 6:36 a.m. -November 24, 2024 from 6:08 p.m. to 6:35 a.m. Review of the time card from November 23, 2024 through November 30, 2024 for (CNA/staff #90) revealed that staff worked: -November 23, 2024 from 5:55 p.m. to 6:14 a.m. -November 24, 2024 from 5:54 p.m. to 6:26 a.m. -November 26, 2024 from 6:13 p.m. to 6:05 a.m. -November 28, 2024 from 5:59 p.m. to 6:00 a.m. Review of the schedule dated November 25, 2025, revealed the following staff worked the day shift from 6:00 a.m. to 6:30 p.m.: -LPN/staff #10) -(LPN/staff #94) -(LPN/staff #117) -(CNA/staff #99) was assigned to the 200 hall -CNA/staff #118) was assigned to the 200 hall -(CNA/staff #205) was assigned to the 200 hall Review of the Comment and Concern Form dated November 25, 2024 at 9:30 a.m. revealed that resident #22 reported that her wallet was missing. The Property Response and Investigation Form dated November 25, 2024 at 9:45 a.m. revealed that after completing a thorough search of the resident's room, #204, with the resident, the wallet was not located. Review of the 5-day investigation revealed that Administrator in Training (AIT/staff #3) was notified on November 25, 2024 at 9:30 a.m. that resident #22 was unable to locate her wallet with $53.00 and her identification (ID) the previous day. Immediately after receiving the notification, he went to the resident's room and searched the room, including her personal belongings with the resident present. He was unable to locate the wallet and started his investigation. CNAs

An administrator shall ensure that:R9-10-410.B.3.a.Corrected Dec 31, 2024

Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that resident (#22) was given a safe place to store valuable personal belongings and personal/medical information for safe keeping in her room to prevent personal property from being misappropriated. Findings include: Resident #22 was admitted to the facility on November 23, 2024 with diagnoses that included periprosthetic fracture around internal prosthetic left hip joint, fall on the same level, Parkinson's Disease, and dementia. The inventory of personal effects dated November 23, 2024 revealed: one black purse, one brown wallet, one credit card, two forms of identification (ID), #53.00, and a medical card. The form was signed by a certified nursing assistant (CNA/staff #15). The minimum data set (MDS) dated November 27, 2024 included a brief interview for mental status score of 15 indicating the resident was cognitively intact. The care plan dated December 24, 2024 revealed the resident has a impaired cognitive function/dementia or impaired thought process. Interventions included for staff to use approaches that maximize involvement in daily decision making and activity (specify: limit choices, use cueing, task segmentation, written lists, instructions). Review of the Comment and Concern Form dated November 25, 2024 at 9:30 a.m. revealed that the resident reported that her wallet was missing. The Property Response and Investigation Form dated November 25, 2024 at 9:45 a.m. revealed that after completing a thorough search of the resident's room with the resident, the wallet was not located. Review of the nurse practitioner (NP) note dated November 25, 2024 revealed that the resident was was referred for an evaluation of mental status. The resident is a 82-year old female, appears stated age, alert and oriented times three, with good eye contact. The resident reported a possible visual hallucination (VH) of seeing someone stealing her ID and cards from her wallet. The resident reports being unsure if this was a VH or if someone actually stole from her. The resident states seeing this the other night. Documentation of a letter dated November 29, 2024 by the Administrator in Training (AIT/staff #3) revealed that the facility was not able to locate the resident's wallet with $53.00 and the resident's identification. The resident's room and personal belongings were searched with the resident present and the wallet was not located. An interview was conducted on December 4, 2024 at 10:27 a.m. with the Senior Vice President of Clinical Operations and Compliance, who is currently the Acting Administrator (staff #1). She stated that the staff who completes the admission process with the resident also, completes the inventory of personal effects form and talks about the lock box, where valuables can be stored, in the resident's room with the resident. If the resident wants to use the lock box, the resident can request a key. On Dec

Oct 24, 2024Complaint

An onsite complaint survey was conducted on October 24, 2024 for the investigation of intake # AZ00217626, AZ00217524. Following deficiencies were cited.

An administrator shall ensure that a care plan for a resident:R9-10-414.B.3.b.Corrected Dec 9, 2024

Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure one resident (#2) received treatment and care in accordance with professional standards of practice regarding anticoagulant therapy. Findings include: Resident #2 was admitted to the facility on August 19, 2024 with the diagnosis that included acute cystitis without hematuria, thrombocytopenia, left bundle branch block, personal history of transient ischemic attack (TIA) and cerebral infraction without residual deficits. Review of clinical record dated August 20, 2024 at 09:53 revealed a nurse practitioner progress note "Cardiology was consulted given his anticoagulation needs for mechanical aortic valve status post aortic valve replacement. They advised to continue to monitor INR until therapeutic range 2.5-3.5". Review of Resident's Minimum Data Set (MDS) dated August 23, 2024 revealed a Brief Interview for Mental Status (BIMS) score of 13.0 which revealed resident was cognitively intact. The MDS included that the resident has a history of anemia, hypertension, hemiplegia, trans ischemic attack (TIA). Review of physician order included following orders: - Warfarin Sodium oral tablet (anti-coagulant) give 6 mg (milligram) by mouth one time a day every Tuesday and Thursday for A-fib. with order date of August 19, 2024, hold date from September 2 to 3, 2024, hold date from September 5 to 6, 2024, hold date from September 6 to 7, 2024 and hold date from September 10 to 10, 2024 and hold date from September 10 to 25, 2024. - Warfarin Sodium oral tablet give 5 mg by mouth one time a day every Monday, Wednesday, Friday, Saturday, Sunday for A-fib with order date of August 19, 2024, hold date from September 2 to 3, 2024, hold date from September 5 to 6, 2024, hold date from September 6 to 7, 2024 and hold date from September 10 to 10, 2024 and hold date from September 10 to 25, 2024. - INR (International Normalized Ratio that measures how long it takes for blood to clot) daily on Monday and Thursday for A-fib with start date of August 29, 2024 and d/c (discontinue) date of September 6, 2024. - INR daily one time a day for A-fib with start date of September 7, 2024 Review of clinical record revealed that the resident's INR was at 8.0 on September 5, 2024 and September 7, 2024. Review of clinical record dated September 6, 2024 at 16:29 revealed a physician's progress note that stated that the resident's INR was elevated on September 6, 2024. It further included for September 5, 2024 to hold coumadin x 3 days and stated to not dose vitamin K. However, the review of September MAR (Medication Administration Record) revealed that warfarin sodium 5 mg was administered at 1700 on September 7, 2024. The INR result on September 7 was 8.0 which is above the therapeutic range of 2.5-3.5. In addition, the physician progress note dated September 6, 2024 stated to hold coumadin for 3 days. The MAR revealed that warfarin sodium 5 mg was administered at 1700 on Septemb

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