Sandstone Estates Rehab Centre
Limited public data on Sandstone Estates Rehab Centre. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 318 Google reviews
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What this means for your family
This facility has a proven track record of exceptional, personalized nursing care from specific, highly-rated staff members. However, recent reviews indicate a dangerous trend regarding staffing shortages and unresponsive call systems; you should prioritize an in-person visit to verify that call buttons are functional and that staff are present during night and weekend shifts.
Google Reviews
Google Reviews
318 reviews analyzed“Families can expect highly compassionate nursing care, with specific staff members like Noel N. receiving frequent, glowing praise for their professionalism and attentiveness. However, there are serious reports of critical neglect, including inadequate staffing levels and failure to respond to call buttons, which should be investigated closely.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean and spacious patient rooms
- Effective physical therapy and rehabilitation
- Friendly and welcoming atmosphere
Concerns
- Inadequate staffing and slow response times (mentioned by 2 reviewers)
- Issues with call button functionality and accessibility (mentioned by 2 reviewers)
- Difficulty obtaining items from the alternate menu (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much the management engages with the community through their reviews; how do you typically use feedback from families to improve care?
- 2We've heard wonderful things about the professionalism of the nursing staff, but how do you ensure there are enough hands on deck during the night shifts or busy periods?
- 3Since physical therapy is a known strength here, could you walk us through how a resident transitions from rehab back to their daily routine?
- 4We want to make sure our loved one can always get help quickly; how do you ensure call buttons are always functional and that staff responds promptly to them?
- 5We noticed the rooms are quite spacious and clean, which is wonderful; what kind of daily activities or social outings are available to keep residents engaged in those spaces?
- 6Regarding mealtime, how much flexibility is there with the menu, and how do you handle requests for items outside of the standard daily options?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff, from the nurses to the doctors, were pure angels. Their care felt like poetry—each touch, each word woven with compassion, turning fear into into courage.”
“Noel N. is an excellent nurse, who goes the extra mile to ensure that her patient’s are all well cared for. She never misses a beat & her patient’s are looked after & closely watched throughout her shift.”
“My mother recently spent a few weeks at Sandstone after a hip replacement and got the most wonderful care. The staff were warm and caring.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 24, 2025Other
Violation cited
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter, to familiarize staff with conditions under an actual fire, can result in harm to patients and/or staff during an actual fire or emergency situation.
Aug 19, 2025ComplaintCleanReport
The state complaint survey was conducted on August 19, 2025, through August 20, 2025, of the following complaint numbers: 2274302 (AZ00202130), 2274334 (AZ00221753), 2274300 (AZ00201996), 227301 (AZ00201997), 2274332 (AZ00214730), 2274333 (AZ00214731), 2274364, 00130258, 2274338 (AZ00215318), 2274337 (AZ00215315), 2274327 (AZ00213857), 2274328 (AZ00213855), 2274318 (AZ00210870), 2274317 (AZ00210867), 2274298 (AZ00201925), 2583520, 00138952, 2274363 (AZ00224419), 00129231, 2274402 (AZ00224414), 2274151 (AZ00214752), 2274323 (AZ00212121), 2274324 (AZ00212123), 2274315 (AZ00208811), 2274316 (AZ00208812), 2274303 (AZ00202131), 227299 (AZ00201926), 2274296 (AZ00201415), 2274297 (AZ00201416). There were no deficiencies cited.
Jun 19, 2025ComplaintCleanReport
The investigation of complaints SF00133171, AZ00206721, AZ00206705 were conducted on June 19, 2025. No deficiencies were noted.
Jun 9, 2025ComplaintCleanReport
Investigation of intakes # AZ00224790, SF00132763, AZ00224768, SF00132607, AZ00200709, AZ00200710, AZ00200821, AZ00224800, SF00132892 was conducted on June 9, 2025 through June 10, 2025. No deficiencies were cited:
May 15, 2025ComplaintCleanReport
An onsite complaint survey was conducted on May 22, 2025 for the investigation of intakes #SF00130923, #SF00130749, and #SF00130781. There are no deficiencies cited.
May 8, 2025Complaint
The onsite investigation of intakes AZ00212408, 00128542, AZ00211557, AZ00212659, and AZ00212954 was conducted on May 8, 2025 through May 9, 2025. The following deficiency was cited:
Violation cited
Mar 3, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 03, 2025 for the investigation of intake # 00115456, 00109270. There were no deficiencies cited.
Feb 14, 2025ComplaintCleanReport
An onsite complaint survey was conducted on February 14, 2025 for the investigation of intake # AZ00223308, AZ00223315, AZ00223191. There were no deficiencies cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
318 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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