Royse City Medical Lodge
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
The facility offers excellent rehabilitation services and many individual caregivers are noted for being exceptionally kind. However, you must closely monitor hygiene standards and the security of personal belongings, as multiple families have reported serious issues with incontinence care and missing items.
Google Reviews
Google Reviews
48 reviews analyzed“Families seeking rehabilitation services may find the therapy and nursing staff highly skilled and compassionate. However, there are serious, recurring reports of hygiene neglect, including improper diaper changes and poor wound care, as well as concerns regarding the loss of personal belongings and inconsistent food quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy programs
- Welcoming and friendly atmosphere for residents
- Recent facility remodeling and improvements
Concerns
- Hygiene and incontinence care neglect (mentioned by 3 reviewers)
- Loss or theft of resident personal belongings (mentioned by 3 reviewers)
- Inconsistent food temperature and quality (mentioned by 3 reviewers)
- Poor communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has undergone some recent remodeling; could you show me some of the updated areas and explain how the new layout improves resident comfort?
- 2We want to ensure our loved one stays clean and comfortable; what specific protocols do you have in place to ensure consistent hygiene and incontinence care throughout the day?
- 3How do you ensure that personal belongings and items brought from home are securely tracked and kept safe within the resident's room?
- 4What is the process for communicating important medical updates or changes in condition from the nursing staff to the family?
- 5Could you tell me more about the dining experience, specifically how you ensure meals are served at the proper temperature and meet nutritional needs?
- 6What kind of daily activities or social programs are available to help residents stay engaged and enjoy the friendly atmosphere here?
Personalized based on this facility's data
Key Review Excerpts
“Stacy is by far one of the most caring and hardworking CNA in the building. She took such great care of my grandmother . I knew she was safe and taken care of when Stacy was her tech.”
“My mom who has Alzheimer's was there for an entire year of horrendous issue's. Was never bathed, I came in one time and she was sitting in a chair that they put a towel on. I asked why and was told because her depends overflowed and instead of changing her they just stuck her in a chair.”
“I arrived here in September, I was nervous and embarrassed because I was unable to stand and go to the restroom. The staff was awesome, they made me feel better about my situation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 8 complaint-triggered deficiencies found during inspections. The facility has recurring problems with food safety and handling, daily care assistance, and medication management across multiple years. While all deficiencies show correction dates, the pattern of repeated issues in the same care areas, particularly food safety appearing in three separate surveys, suggests ongoing operational challenges families should carefully consider.
Feb 12, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 17, 2024Routine2
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 17, 2024Complaint7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 17, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 8, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Hunt Memorial Hospital District
for profit
PMG OPCO ROYSE CITY LLC
DANNY PRADO
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 19
Ownership & Management
Owners
Hunt Memorial Hospital District
Owner · Organization
Boulware, Douglas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Boulware, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit roysecitymedicallodge.com
Medicare data downloads
Original nursing home datasets
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